Kylas CRM review
A free-starting sales CRM with broad tools, but a costly paid entry point.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Kylas CRM is a sales-focused customer relationship management platform for growing businesses and sales teams. It brings leads, contacts, companies, deals, activities, communications, quotations, reports, and custom sales pipelines into one system. Small teams can start with a free plan, while organisations needing more records, support, or account management can move to paid tiers. Its feature set is centered on sales operations rather than a broader business suite.
The plan structure is straightforward but the paid entry point is high. Embark includes unlimited users, 1,000 records, and limited customisation and features. Elevate costs $175 per month with annual billing and includes unlimited users, 100,000 expandable records, and a 7-day free trial. Exceed has unlimited users, phone support, and an account manager, with custom pricing. This makes Embark suitable for early-stage use, while Elevate is aimed at teams that need substantially more record capacity and a broader working setup. Teams comparing paid CRM options should weigh the flat-rate unlimited-user model against the monthly cost.
Kylas covers core sales workflows with stage tracking, workflow automation, lead routing, reports, dashboards, revenue forecasting, role-based access, data-sharing rules, and quotation management. Email connections include Gmail, Outlook, SMTP, and IMAP, while communication options include WhatsApp and SMS. Integrations span Google Ads, Facebook, Shopify, Wati, Interakt, Mailchimp, Zapier, Integrately, Stripe, QuickBooks, and Zendesk. Web, mobile, and API access support different operating environments. Kylas is a sensible fit for small teams that value free access and a sales-specific toolkit; teams needing extensive customisation at a lower paid price should consider an alternative.
Kylas CRM pros and cons
- Where it wins
- Free plan with unlimited users and lead-to-deal management
- Custom pipelines, routing, automation, forecasting, and AI assistance
- Web, iOS, Android, API, email, messaging, and marketplace connections
- Where it doesn't
- Embark limits usage to 1,000 records and has limited customisation
- Elevate costs $175 per month when billed annually
- Exceed uses custom pricing and adds a phone support and account manager tier
Kylas CRM fact sheet, pricing and score →
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