Keatext
Keatext: A strong choice for analyzing large volumes of text feedback, with costly plans and web-only access. Ranked #19 of 29 in Voice of Customer Software by our editors (7.3/10); pricing: 14-day trial; best for text-heavy feedback analytics programs.
At a glance
- Editor score7.3 / 10
- Pricing14-day trial
- Best forText-heavy feedback analytics programs
- Free planNo
- Paid from$550/mo
- Feedback sourcesSurveys, public reviews, support tickets, CSV uploads, and connected feedback platforms
- Founded2010 · Montreal, Quebec, Canada
- Facts checked23 Sep 2026
Where it wins
- Detects topics, opinions, sentiment, themes, and key satisfaction drivers
- Generates AI reports, recommendations, dashboards, and data enrichment
- Connects with SurveyMonkey, Zendesk, Qualtrics, Salesforce, and more
Where it doesn't
- Starts at $550 per month with no permanent free plan
- Web-only access limits use across broader platform environments
- Does not center on closed-loop feedback assignment and follow-up
Our verdict on Keatext
Keatext is a cloud-based voice-of-customer and text-analytics platform for organizations analyzing unstructured feedback. It is designed for CX, marketing, product, support, and employee-feedback teams working with surveys, public reviews, support tickets, contact centers, social media, and chat conversations. Its core analysis identifies topics, opinions, sentiment, themes, and key satisfaction drivers, then presents findings through dashboards, AI-generated reports, recommendations, and data exploration.
Pricing is aimed at organizations with an ongoing feedback-analysis program. The Basic plan costs $550 per month and includes up to 10,000 records annually, one dashboard, data exploration, and CSV integration. Pro costs $999 per month and raises the allowance to 20,000 records annually, adding dashboard editing and sharing, knowledge management, and multi-language support. Enterprise costs $1,650 per month for 30,000 records annually and above, unlimited dashboards, dashboard editing and sharing, knowledge management, and expert access. A 14-day free trial is available, while paid plans are billed monthly.
Keatext’s strongest fit is breadth across text feedback sources and analysis depth: it supports sentiment categorization, AI-generated reports, key-driver analysis, recommendations, and AI data enrichment. Integrations include SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, Yotpo, and Tray.io, with CSV import also available. The platform is better suited to teams that need to discover patterns and explain customer sentiment than to teams seeking a workflow for assigning, tracking, and following up on individual feedback. Choose Keatext for text-heavy insight programs with budget for specialized analytics; consider another option if closed-loop action management, broader platform coverage, or a lower entry price matters more.
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Keatext pricing
All 3 Keatext plans and prices →
Keatext fact sheet
| Free plan | No |
|---|---|
| Paid from | $550/mo |
| Feedback sources | Surveys, public reviews, support tickets, CSV uploads, and connected feedback platforms |
| Sentiment analysis | Yes |
| AI insight summaries | Yes |
| Closed-loop workflows | Not verified |
| Response limit | Not verified |
| API access | Yes |
| Free trial | 14 days |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 400+ integrations: SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics … See all → |
| Pricing | 14-day trial (source) |
| Website | keatext.ai |
| Facts checked | 23 Sep 2026 |
Keatext integrations
Keatext lists 400+ integrations on its own site — the 10 named here are the ones its pages call out.
- SurveyMonkey
- Zendesk
- QuestionPro
- Alchemer
- ServiceNow
- Qualtrics
- Intercom
- Salesforce
- Yotpo
- Tray.io
See all Keatext integrations →
Alternatives to Keatext
- QualtricsA deep survey and analysis platform with a useful free starting point and costly scale-up.9.2
- UserVoiceA broad feedback and product-planning system for teams connecting customer insight to roadmaps.9.0
- AlchemerA flexible survey platform with strong logic, branding, reporting, and API workflows.8.9
See all Keatext alternatives →
Also Ranked In
Keatext is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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