Keatext review
A strong choice for analyzing large volumes of text feedback, with costly plans and web-only access.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Keatext is a cloud-based voice-of-customer and text-analytics platform for organizations analyzing unstructured feedback. It is designed for CX, marketing, product, support, and employee-feedback teams working with surveys, public reviews, support tickets, contact centers, social media, and chat conversations. Its core analysis identifies topics, opinions, sentiment, themes, and key satisfaction drivers, then presents findings through dashboards, AI-generated reports, recommendations, and data exploration.
Pricing is aimed at organizations with an ongoing feedback-analysis program. The Basic plan costs $550 per month and includes up to 10,000 records annually, one dashboard, data exploration, and CSV integration. Pro costs $999 per month and raises the allowance to 20,000 records annually, adding dashboard editing and sharing, knowledge management, and multi-language support. Enterprise costs $1,650 per month for 30,000 records annually and above, unlimited dashboards, dashboard editing and sharing, knowledge management, and expert access. A 14-day free trial is available, while paid plans are billed monthly.
Keatext’s strongest fit is breadth across text feedback sources and analysis depth: it supports sentiment categorization, AI-generated reports, key-driver analysis, recommendations, and AI data enrichment. Integrations include SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, Yotpo, and Tray.io, with CSV import also available. The platform is better suited to teams that need to discover patterns and explain customer sentiment than to teams seeking a workflow for assigning, tracking, and following up on individual feedback. Choose Keatext for text-heavy insight programs with budget for specialized analytics; consider another option if closed-loop action management, broader platform coverage, or a lower entry price matters more.
Keatext pros and cons
- Where it wins
- Detects topics, opinions, sentiment, themes, and key satisfaction drivers
- Generates AI reports, recommendations, dashboards, and data enrichment
- Connects with SurveyMonkey, Zendesk, Qualtrics, Salesforce, and more
- Where it doesn't
- Starts at $550 per month with no permanent free plan
- Web-only access limits use across broader platform environments
- Does not center on closed-loop feedback assignment and follow-up
Keatext fact sheet, pricing and score →
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