Kanal

Paid#16 of 72 in WhatsApp Marketing Software

WhatsApp marketing and automation for e-commerce brands

8.0/10Editor score

Visit Kanal

Kanal8.0 Visit Kanal

At a glance

Editor score
8.0 / 10
Pricing
From €89/mo
Best for
Ecommerce brands needing lifecycle automation
Free plan
No
Workflow automation
Yes
Facts checked
20 Sep 2026

Where it wins
- Detailed workflows with triggers, conditions, delays, and branches
- Segmentation by purchase history, behavior, location, and custom properties
- AI support for recommendations, tracking, returns, and customer service
Where it doesn't
- No free plan; paid access starts at €89 per month
- Channel coverage is limited to WhatsApp
- Pro supports only 1 user

Our verdict on Kanal

Kanal is a WhatsApp marketing platform for Shopify and other ecommerce businesses. It brings campaigns, abandoned-cart recovery, post-purchase upsells, order notifications, customer segmentation, workflow automation, shared inbox collaboration, and AI-powered customer service into one product. The platform is suited to brands managing WhatsApp lifecycle marketing themselves, businesses seeking managed campaign services, and agencies handling multiple client accounts. Its web and API availability supports both day-to-day campaign work and connected commerce operations.

Kanal’s strongest area is workflow depth. Brands can create automated WhatsApp journeys with triggers, conditions, delays, and branches, then target customers using purchase history, behavior, location, and custom properties. The feature set also covers broadcasts, newsletters, scheduled campaigns, performance analytics, shipping and delivery notifications, back-in-stock alerts, and post-purchase cross-sells. A shared inbox adds assignment, tagging, and team collaboration, while the AI agent handles product recommendations, order tracking, returns, and customer support. Integrations include Shopify, PrestaShop, Klaviyo, Gorgias, Loyoly, Splio, Zendesk, Crisp, and Recharge.

Pricing is structured around increasing team capacity and service involvement. Pro costs €89 per month for 1 user and includes the chat widget and inbox, abandoned-cart recovery, a performance dashboard, and WhatsApp marketing campaigns. Scale costs €149 per month for 5 users and adds custom segments, unlimited automations, advanced automations, and a dedicated account manager. Business costs €350 per month with unlimited users, expert flow setup, continuous optimization, on-demand campaigns, and a dedicated account manager. Agency costs €1,900 per month and adds WhatsApp strategy, creative production, campaign copywriting, and consolidated client reporting. Kanal suits ecommerce teams that need more than broadcasts; smaller teams wanting a free plan or broader channel coverage should choose another tool.

Kanal pricing

Plans From €89/moPaid No free plan — trial or paid only. Prices re-checked Sep 2026.

See plans on getkanal.com

All 4 Kanal plans and prices →

Kanal fact sheet

Free plan	No
Paid from	Not verified
Broadcast campaigns	Yes
Workflow automation	Yes
Personalized variables	Yes
Template management	Yes
Contact limit	Not verified
Monthly message limit	Not verified
Channel coverage	Whatsapp_only
Deployment	Cloud
Platforms	Web
Compliance & security	GDPR
Support	Email, Live chat, Docs
Built for	Small business, Mid-market, Enterprise (editorial estimate)
Integrations	9 integrations: Shopify, PrestaShop, Klaviyo, Gorgias, Loyoly, Splio … See all →
Pricing	From €89/mo (source)
Website	getkanal.com
Facts checked	20 Sep 2026

Kanal integrations

Kanal lists 9 integrations on its own site.

Shopify
PrestaShop
Klaviyo
Gorgias
Loyoly
Splio
Zendesk
Crisp
Recharge

See all Kanal integrations →

Alternatives to Kanal

See all Kanal alternatives →

Used Kanal? Be the first to review it

The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Kanal for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

Write a reviewTwo minutes · verified accounts only · read by an editor before it appears

Reviews come only from verified accounts. Sign in or create an account first — your e-mail is never shown.

Title

Your review

0 characters · at least 80, up to 3,000

Pros (optional · one per line)

Cons (optional · one per line)

Your name (shown with your review)

Role (optional)

Company (optional)

How long have you used it?

I've used Kanal myself and this is my honest opinion — nobody paid or asked me to write it.

Posted from your verified account. Reviews appear after an editor reads them, usually within two working days.

Featured on iTechGuides

Kanal is listed in our WhatsApp Marketing Software directory. Add the badge to your site — it links back to this page.

<a href="https://www.itechguides.com/products/kanal/"><img src="https://www.itechguides.com/best/badge/kanal.svg" alt="Featured on iTechGuides" width="230" height="46"></a>

Guides on WhatsApp marketing software

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes a score or a verdict. How we rank.