Respond.io
Respond.io: A capable shared inbox and automation platform, but its $79 monthly entry price limits value. Ranked #52 of 257 in Chatbot Builders by our editors (4.2/10); pricing: 7-day trial; best for teams needing shared omnichannel inboxes.
At a glance
- Editor score4.2 / 10
- Pricing7-day trial
- Best forTeams needing shared omnichannel inboxes
- Free planNo
- Paid from$79/mo
- Founded2017 · Kuala Lumpur, Malaysia
- Facts checked22 Sep 2026
Where it wins
- Shared inboxes unify messaging, email and calls across channels
- AI Agents, knowledge sources and visual workflows support automation
- CRM integrations, broadcasts, reporting and APIs support broader operations
Where it doesn't
- No free plan is available
- The starting price is $79 per month, billed monthly
- WhatsApp usage fees are separate from the subscription
Our verdict on Respond.io
Respond.io is a customer conversation management platform for mid-market B2C businesses. It brings messaging, email and calls into shared team and custom inboxes, with support for channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, email and website chat. Teams can assign conversations, involve human agents, manage campaigns and use AI Agents for customer replies and actions. Web, iOS, Android and API access support distributed teams and connected workflows.
Pricing is organized around four tiers. Starter costs $79 per month and includes team and custom inboxes, a mobile app, AI Prompt, AI Assist, basic reports and two-factor authentication. Growth costs $159 per month and adds broadcasts, workflow automation, AI Agents, advanced reports, Zapier and Make integrations and the Developer API. Advanced costs $279 per month and adds multiple workspaces, HTTP requests in workflows, webhooks, single sign-on and custom channels. Enterprise adds unlimited users, higher workspace limits and higher API rate limits. A seven-day free trial is available, while WhatsApp usage fees are separate.
The platform’s strongest fit is for teams that need more than a basic chatbot. Visual workflows, AI knowledge sources from files and public URLs, conversation handoff, CRM connections and reporting create a broad operating layer for customer conversations. Integrations include n8n, Zapier, Make, HubSpot, Salesforce, Cal.com, Calendly and Google Calendar. Teams seeking shared omnichannel inboxes with automation and AI should consider Respond.io; smaller teams seeking a free entry point or simpler messaging tool may prefer an alternative with lower upfront costs.
Your product? Our editors can test Respond.io in depth and publish a review, labelled as paid · from $149/mo →
Respond.io pricing
All 4 Respond.io plans and prices →
Respond.io fact sheet
| Free plan | No |
|---|---|
| Paid from | $79/mo |
| Deployment channels | Not verified |
| Visual flow builder | Not verified |
| AI bot generation | Not verified |
| Knowledge-base answers | Not verified |
| Human handoff | Not verified |
| Included conversations | Not verified |
| Free trial | 7 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR, 2FA |
| Support | Live chat, Email, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20 integrations: WhatsApp Business Platform, Facebook Messenger, Instagram, TikTok, HubSpot, Salesforce … See all → |
| Pricing | 7-day trial (source) |
| Website | respond.io |
| Facts checked | 22 Sep 2026 |
Respond.io integrations
Respond.io lists 20 integrations on its own site.
- WhatsApp Business Platform
- Facebook Messenger
- TikTok
- HubSpot
- Salesforce
- Google Sheets
- Google Calendar
- Calendly
- Cal.com
- Zapier
- Make
- n8n
- Pipedrive
- Shopify
- WooCommerce
- Zendesk
- Telegram
- LINE
- Viber
See all Respond.io integrations →
Alternatives to Respond.io
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all Respond.io alternatives →
Also Ranked In
Respond.io is ranked in 11 of our directories; the 6 strongest besides Chatbot Builders.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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