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ITSM-NG

Freemium#35 of 41 in IT Change Management Software

ITSM-NG: A flexible open-source ITSM option for teams that want CMDB-linked change analysis. Ranked #35 of 41 in IT Change Management Software by our editors (5.5/10); pricing: Free plan; best for small teams seeking low-cost open-source ITSM.

5.5/10Editor score

Visit ITSM-NG

ITSM-NG5.5 Visit ITSM-NG

At a glance

Editor score
5.5 / 10
Pricing
Free plan
Best for
Small teams seeking low-cost open-source ITSM
Free plan
Yes
Paid from
€17/mo
Founded
2022 · Rennes, France
Facts checked
23 Sep 2026

Where it wins
- Open-source platform with web and self-hosted deployment options
- CMDB component relationships support change-impact analysis
- Helpdesk, asset, contract, license, and request management in one platform
Where it doesn't
- Change risk, approval, calendar, and emergency-change features are unspecified
- Essential and Professional packs require minimum agent counts
- Published monthly pack amounts do not clarify whether pricing is per agent or flat

Our verdict on ITSM-NG

ITSM-NG brings helpdesk operations, asset management, CMDB relationships, and service-request handling together in an open-source IT service management platform. It is aimed at organizations managing IT services and assets, with a particular fit for small teams seeking a low-cost starting point. The software is available through the web and can be self-hosted; the vendor also offers a SaaS option. Its breadth makes it relevant beyond change management alone, especially where service desk work and configuration records need to sit alongside change-impact analysis.

Change-impact analysis is the clearest change-specific capability: ITSM-NG links configuration items through a CMDB and can show how changes affect IT services. The broader toolkit includes contract, license, and purchasing management, service request catalogues, request-processing automation, reporting, dashboards, and a plugin engine. This points to a general ITSM platform rather than a focused change-control product. Teams looking for a single system spanning service desk and asset processes may value that breadth; buyers centered on formal change governance should confirm that their required controls are available before choosing it.

The free open-source offering provides a route to self-hosting, while the vendor's SaaS ITSM-Pack plans add asset management. Essential is €17 per month with a one-agent minimum, 100 users, 500 assets, and 5 GB storage. Professional is €19 per month with a five-agent minimum, unlimited users and assets, and 5 GB storage. Prime is €21 per month with a ten-agent minimum, private cloud, and unlimited users and assets. The published monthly amounts do not specify whether they are flat or per agent, so teams should clarify that before budgeting. ITSM-NG suits teams comfortable evaluating open-source software; organizations needing clearly specified approval, risk, emergency-change, or audit controls may prefer a product whose published change workflows address those needs directly.

Your product? Our editors can test ITSM-NG in depth and publish a review, labelled as paid · from $149/mo →

ITSM-NG pricing

Plans Free planFreemium A usable free plan; paid tiers unlock the limits above. Prices checked 23 Sep 2026.

See plans on itsm-ng.com

All 3 ITSM-NG plans and prices →

ITSM-NG fact sheet

Free plan	Yes
Paid from	€17/mo
Risk assessment	Not verified
Approval workflows	Not verified
Change calendar	Not verified
Emergency changes	Not verified
Change audit trail	Not verified
CMDB linking	Yes
Deployment	Cloud, Self-hosted
Platforms	Web
Support	Community
Built for	Small business, Mid-market, Enterprise (editorial estimate)
Pricing	Free plan (source)
Website	itsm-ng.com
Facts checked	23 Sep 2026

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Featured on iTechGuides

ITSM-NG is listed in our IT Change Management Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update