iET ITSM
iET ITSM: A configurable change-management suite for teams that need impact analysis and approval control. Ranked #31 of 41 in IT Change Management Software by our editors (5.7/10); pricing: Pricing on request; best for mid-market and enterprise IT teams managing complex changes.
At a glance
- Editor score5.7 / 10
- PricingPricing on request
- Best forMid-market and enterprise IT teams managing complex changes
- Risk assessmentYes
- Facts checked23 Sep 2026
Where it wins
- Graphical impact analysis draws on an integrated CMDB.
- Configurable workflows support prioritization and multi-level approvals.
- Change lifecycle tools include back-out plans, calendars, and audit trails.
Where it doesn't
- Pricing requires contacting sales.
- The listed platform is web-only.
- Email is the listed support channel, despite 24/7 support availability.
Our verdict on iET ITSM
iET ITSM is a configurable IT service management suite with change-management capabilities for mid-market and enterprise organizations. It is suited to teams that need to assess proposed changes, route them through controlled approvals, and track them across a defined lifecycle. The broader suite also covers service desk, asset and configuration, problem, release, and service request management, so it may fit organizations looking for change control alongside other IT service processes rather than a narrow standalone change tool.
Its change process combines configurable and automated workflows with request prioritization, multi-level approvals, and electronic signatures. The vendor describes graphical impact analysis through an integrated CMDB, alongside visibility into proposed changes’ impact, cost, benefit, and risk. Back-out plans, change calendars, and audit trails for requests and approvals help teams carry a change from assessment through review and recordkeeping. This breadth is relevant where approval control and understanding configuration impact matter; organizations seeking only a lightweight request tracker may find this level of process more than they need.
Deployment is available as cloud or self-hosted, while the listed platform is web. The pricing model is contact sales, so organizations will need a vendor discussion to assess costs. Email is the listed support channel, and support is described as available 24/7. SSO via SAML is among the stated compliance-related capabilities. iET ITSM is a stronger fit for teams prioritizing workflow control and CMDB-based analysis across a wider ITSM suite; buyers who need transparent published pricing or a broader platform choice should compare alternatives before deciding.
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iET ITSM pricing
iET ITSM fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Risk assessment | Yes |
| Approval workflows | Yes |
| Change calendar | Yes |
| Emergency changes | Not verified |
| Change audit trail | Yes |
| CMDB linking | Yes |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SSO/SAML |
| Support | Email · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request |
| Website | iet-solutions.com |
| Facts checked | 23 Sep 2026 |
Alternatives to iET ITSM
- OpenText Service ManagerA change-focused ITSM tool for enterprises that need approval paths, risk checks, and scheduling visibility.9.1
- ManageEngine ServiceDesk PlusA broad ITSM suite with free entry, strong asset coverage, and change management in Enterprise.8.7
- FreshserviceBroad IT service management with change workflows, automation, assets, and self-service.8.6
See all iET ITSM alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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