Hively
Hively: A low-cost feedback tool for one-click ratings, alerts, and service-team reporting. Ranked #55 of 59 in Customer Feedback Software by our editors (5.3/10); pricing: Free plan; best for small teams wanting simple happiness ratings.
At a glance
- Editor score5.3 / 10
- PricingFree plan
- Best forSmall teams wanting simple happiness ratings
- Free planYes
- Paid from$13/mo
- Facts checked20 Sep 2026
Where it wins
- Free plan includes unlimited ratings for up to 3 users
- One-click ratings, direct requests, alerts, and reporting
- Integrates with email, CRMs, and help desks
Where it doesn't
- Pricing includes a base subscription plus a per-user charge
- Uses three-option smiley ratings rather than conventional NPS
- No portals, feature requests, roadmaps, or AI analysis
Our verdict on Hively
Hively is a web-based customer feedback tool for teams that interact with customers through email, CRMs, help desks, websites, phone calls, training, and other touchpoints. Customers can submit one-click smiley ratings or detailed comments, while teams can collect feedback through rating requests, snippets, QR codes, and Thanks buttons. It suits small teams that want a focused way to monitor customer happiness and recognize team performance without adopting a broader product-management platform.
The published plans show a free option with unlimited ratings, up to 3 users, and Team member Buzz. The Monthly plan costs $15 per month and adds multiple teams, multiple languages for ratings, custom branding and messaging, advanced reporting capabilities, and priority support. The Annual plan costs $13 per month when billed annually and includes the same listed additions. Hively's pricing page also shows a base subscription price plus a per-user charge, so teams should review the full subscription calculation before choosing a paid tier.
Hively connects with Gmail, Outlook, CodeTwo, Crossware, Exclaimer, Autotask, ConnectWise, Kustomer, Salesforce, UserVoice, Dynamics 365, HappyFox, Help Scout, Freshdesk, and Kayako. Its feature set covers customer happiness and team performance reporting, alerts and email summaries, leaderboards and rankings, custom feedback fields, branding, and Buzz recognition. The approach remains narrow: the product uses a three-option smiley rating system rather than conventional NPS, and it does not provide portals, feature requests, roadmaps, or AI analysis. Choose Hively for accessible ratings and service-workflow integrations; choose an alternative when product feedback planning or deeper analysis is central.
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Hively pricing
All 3 Hively plans and prices →
Hively fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $13/mo |
| NPS surveys | Not verified |
| Feature requests | Not verified |
| Feedback portal | Not verified |
| In-app feedback | Not verified |
| Product roadmap | Not verified |
| Sentiment analysis | Not verified |
| Feedback response limit | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 19 integrations: Gmail, Outlook, CodeTwo, Crossware, Exclaimer, Autotask … See all → |
| Pricing | Free plan (source) |
| Website | teamhively.com |
| Facts checked | 20 Sep 2026 |
Hively integrations
Hively lists 19 integrations on its own site.
- Gmail
- Outlook
- CodeTwo
- Crossware
- Exclaimer
- Autotask
- ConnectWise
- Kustomer
- Salesforce
- UserVoice
- Dynamics 365
- HappyFox
- Help Scout
- Freshdesk
- Kayako
- ManageEngine
- OTRS
- SupportPal
- Zendesk
Alternatives to Hively
- MedalliaA broad enterprise feedback platform with analytics, workflows, and multichannel collection.9.2
- Verint Experience ManagementA broad enterprise CX platform for omnichannel feedback, analytics, and action.9.1
- Zonka FeedbackA strong fit for teams running complex, structured feedback programs across channels.9.0
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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