Hark
Hark: A multimedia feedback platform combining AI analysis, surveys, dashboards, and support integrations. Ranked #26 of 29 in Voice of Customer Software by our editors (6.4/10); pricing: Pricing on request; best for multimedia feedback collection and analysis.
At a glance
- Editor score6.4 / 10
- PricingPricing on request
- Best forMultimedia feedback collection and analysis
- Free planNo
- Feedback sourcesSupport workflows and surveys; video, audio, screen recordings, images, and text submissions
- Founded2022 · New York City, New York, United States
- Facts checked23 Sep 2026
Where it wins
- Collects video, audio, text, image, ticket, and survey feedback
- Adds transcription, summaries, sentiment, themes, and tagging
- Connects with Zendesk, Slack, Shopify, Intercom, and more
Where it doesn't
- Starter, Grow, and Scale plans require contacting sales
- Web is the only listed platform
- The 5,000 Hark limit covers tickets and survey responses too
Our verdict on Hark
Hark is a Voice of Customer platform for ecommerce and customer-experience teams that need to gather feedback across multiple formats and turn it into organized insight. It accepts video, audio, text, images, support tickets, and surveys, then provides transcription, summaries, sentiment analysis, theme and trend identification, tagging, dashboards, reports, and NPS programs. Custom workflows support customer support and post-purchase use cases, while sharing and automated reporting help distribute findings across an organization.
Pricing is structured around three plans. Starter includes AI transcription, rule-based tagging, basic reporting, up to five support workflows, basic surveys, and unlimited users. Grow is listed at $1,150 per year with annual billing and adds a dedicated Slack support channel, sentiment analysis, AI summaries for each response, advanced surveys including NPS, survey visualization, and secure sharing. Scale adds insight reporting, a customized Voice of Customer framework, automated stakeholder email, customer voice synchronization, and NPS Promote. Hark defines a Hark as any interaction delivered through the platform, including support ticket creation and survey responses, so the stated 5,000 limit applies beyond survey responses alone.
Its strongest fit is for teams that want one feedback program spanning customer conversations, commerce activity, surveys, and rich media. Integrations with Zendesk, Slack, Shopify, Intercom, Freshdesk, Gorgias, Gladly, and Kustomer support that focus, particularly for support and ecommerce operations. The platform is less suited to buyers seeking a self-serve free tier, a listed mobile platform, or a narrowly defined response-only allowance. Choose Hark when multimedia collection and cross-channel analysis matter; consider an alternative when transparent self-service pricing or a clearly scoped response limit is essential.
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Hark pricing
Hark fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Feedback sources | Support workflows and surveys; video, audio, screen recordings, images, and text submissions |
| Sentiment analysis | Yes |
| AI insight summaries | Yes |
| Closed-loop workflows | Yes |
| Response limit | 5000 /mo |
| API access | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Support | Live chat |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: Zendesk, Gladly, Kustomer, Shopify, Intercom, Freshdesk … See all → |
| Pricing | Pricing on request (source) |
| Website | sendhark.com |
| Facts checked | 23 Sep 2026 |
Hark integrations
Hark lists 8 integrations on its own site.
- Zendesk
- Gladly
- Kustomer
- Shopify
- Intercom
- Freshdesk
- Gorgias
- Slack
Alternatives to Hark
- QualtricsA deep survey and analysis platform with a useful free starting point and costly scale-up.9.2
- UserVoiceA broad feedback and product-planning system for teams connecting customer insight to roadmaps.9.0
- AlchemerA flexible survey platform with strong logic, branding, reporting, and API workflows.8.9
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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