Grasp
Grasp: A shared omnichannel inbox for teams combining live agents, chatbots, and AI workflows. Ranked #30 of 94 in Live Chat Software by our editors (6.2/10); pricing: 14-day trial; best for omnichannel teams needing shared conversations.
At a glance
- Editor score6.2 / 10
- Pricing14-day trial
- Best forOmnichannel teams needing shared conversations
- Free planNo
- Paid from€32/user/mo
- Website chatbotYes
- Founded2012 · Amsterdam, Netherlands
- Facts checked20 Sep 2026
Where it wins
- Combines live chat, email, WhatsApp, Messenger, and Instagram Direct
- Offers routing, chatbots, analytics, quick replies, and AI workflows
- Provides web, iOS, Android, and API access
Where it doesn't
- No free plan; access starts with a 14-day trial
- Listed integrations center on major messaging, commerce, and tracking tools
- WhatsApp conversation charges may apply separately
Our verdict on Grasp
Grasp brings website live chat, email, WhatsApp, Facebook Messenger, and Instagram Direct into a shared team inbox. It is designed for small, medium-sized, and large service teams that need human-agent conversations alongside configurable chatbots and AI-assisted customer service workflows. Browser, iOS, and Android access support teams working across devices, while conversation timelines, labels, quick replies, routing, and response-time reporting cover common service operations.
Pricing is paid and varies by billing term. Premium costs €43 per user per month when billed monthly or €32 per user per month when billed annually, with a team inbox, single team view, all channels and features, unlimited conversations, unlimited data storage, and Grasp support on all channels. Enterprise costs €76 monthly or €48 annually per user, adding unlimited team views, unlimited history, and unlimited API integrations. Custom costs €98 monthly or €65 annually per user and includes custom reporting. A 14-day free trial is available, and WhatsApp conversation charges may apply separately.
The strongest fit is a service organization that wants one operational view across messaging channels rather than separate tools for each inbox. The API covers contacts, orders, events, and conversations, and listed integrations include Google Tag Manager, Magento, WhatsApp, Facebook Messenger, Instagram Direct, and email. Teams needing broad routing and reporting can use Round Robin assignment and analytics, while larger organizations gain more team views, history, and API capacity on Enterprise. Grasp is less suitable for buyers seeking a free plan or a wider integration catalog; those teams should compare alternatives before choosing it.
Your product? Our editors can test Grasp in depth and publish a review, labelled as paid · from $149/mo →
Grasp pricing
All 3 Grasp plans and prices →
Grasp fact sheet
| Free plan | No |
|---|---|
| Paid from | €32/user/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | Not verified |
| Listed integrations | Not verified |
| Free trial | 14 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR, 2FA |
| Support | Email, Live chat, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: WhatsApp, Facebook Messenger, Instagram Direct, Email, Google Tag Manager, Magento … |
| Pricing | 14-day trial (source) |
| Website | getgrasp.com |
| Facts checked | 20 Sep 2026 |
Grasp integrations
Grasp lists 7 integrations on its own site.
- Facebook Messenger
- Instagram Direct
- Google Tag Manager
- Magento
- Grasp API
Alternatives to Grasp
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
More options
Used Grasp? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Grasp for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Grasp is listed in our Live Chat Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/grasp-live-chat-software/"><img src="https://www.itechguides.com/best/badge/grasp-live-chat-software.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update