Grasp review
A shared omnichannel inbox for teams combining live agents, chatbots, and AI workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Grasp brings website live chat, email, WhatsApp, Facebook Messenger, and Instagram Direct into a shared team inbox. It is designed for small, medium-sized, and large service teams that need human-agent conversations alongside configurable chatbots and AI-assisted customer service workflows. Browser, iOS, and Android access support teams working across devices, while conversation timelines, labels, quick replies, routing, and response-time reporting cover common service operations.
Pricing is paid and varies by billing term. Premium costs €43 per user per month when billed monthly or €32 per user per month when billed annually, with a team inbox, single team view, all channels and features, unlimited conversations, unlimited data storage, and Grasp support on all channels. Enterprise costs €76 monthly or €48 annually per user, adding unlimited team views, unlimited history, and unlimited API integrations. Custom costs €98 monthly or €65 annually per user and includes custom reporting. A 14-day free trial is available, and WhatsApp conversation charges may apply separately.
The strongest fit is a service organization that wants one operational view across messaging channels rather than separate tools for each inbox. The API covers contacts, orders, events, and conversations, and listed integrations include Google Tag Manager, Magento, WhatsApp, Facebook Messenger, Instagram Direct, and email. Teams needing broad routing and reporting can use Round Robin assignment and analytics, while larger organizations gain more team views, history, and API capacity on Enterprise. Grasp is less suitable for buyers seeking a free plan or a wider integration catalog; those teams should compare alternatives before choosing it.
Grasp pros and cons
- Where it wins
- Combines live chat, email, WhatsApp, Messenger, and Instagram Direct
- Offers routing, chatbots, analytics, quick replies, and AI workflows
- Provides web, iOS, Android, and API access
- Where it doesn't
- No free plan; access starts with a 14-day trial
- Listed integrations center on major messaging, commerce, and tracking tools
- WhatsApp conversation charges may apply separately
Grasp fact sheet, pricing and score →
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