Gfacility
Gfacility: A broad cloud platform for organizations unifying IT, workplace and facility services. Ranked #17 of 28 in Enterprise Service Management Software by our editors (7.5/10); pricing: Pricing on request · 30-day trial; best for organizations combining IT and workplace services.
At a glance
- Editor score7.5 / 10
- PricingPricing on request · 30-day trial
- Best forOrganizations combining IT and workplace services
- Free planNo
- Non-IT departmentsYes
- Facts checked20 Sep 2026
Where it wins
- Combines ITSM, facility assets, work orders and workplace booking
- Supports Microsoft 365, Google Workspace and custom API integrations
- Includes AI-assisted ticket triage and resolution
Where it doesn't
- Paid access uses contact-sales pricing
- AI agents are priced separately
- Its broad scope may exceed the needs of IT-only teams
Our verdict on Gfacility
Gfacility brings IT, workplace and facility operations into one cloud-based service management platform. It covers incident, change, problem and service-request management, alongside knowledge management, self-service, IT asset management and a CMDB. Facility teams can manage assets, work orders and maintenance, while workplace teams get room and desk booking, visitor management and kiosks. That combination makes it a strong fit for organizations that want one service catalog and employee portal across IT and non-IT departments, rather than a tool focused only on the IT helpdesk.
The published plans use a contact-sales pricing model, and the official site advertises a 30-day trial. There is no free plan, while AI agents are priced separately. Gfacility offers web and API access and connects with Microsoft 365, Google Workspace, Outlook, Google Calendar, Power BI and custom API integrations. Configurable workflow automation supports service processes across departments, and the platform includes AI-assisted ticket triage and resolution. These capabilities suit teams that need to connect workplace and facility requests with existing productivity, calendar and reporting tools.
Gfacility’s main distinction is breadth: ITSM, facility asset management, work orders, workplace booking, visitor management and kiosks sit alongside one another. That can help organizations coordinate employee services across multiple operational teams, but it may be more scope than an IT-only department needs. Buyers should choose it when shared service management across IT, workplace and facilities is the priority. Teams seeking a narrowly focused ITSM product, a free plan or publicly listed numeric pricing should consider alternatives with those characteristics.
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Gfacility pricing
Gfacility fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Non-IT departments | Yes |
| Service catalog | Yes |
| Workflow automation | Yes |
| Employee portal | Yes |
| Knowledge base | Yes |
| Asset management | Yes |
| Deployment | Cloud |
| Free trial | 30 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR, SSO/SAML |
| Support | Email, Tickets, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Microsoft 365, Google Workspace, Outlook, Google Calendar, Power BI, Custom API integrations |
| Pricing | Pricing on request · 30-day trial |
| Website | gfacility.com |
| Facts checked | 20 Sep 2026 |
Gfacility integrations
Gfacility lists 6 integrations on its own site.
- Microsoft 365
- Google Workspace
- Outlook
- Google Calendar
- Power BI
- Custom API integrations
Alternatives to Gfacility
- ServiceNow Enterprise Service ManagementA cloud platform for unifying service delivery across enterprise functions.9.4
- Ivanti Neurons for Enterprise Service ManagementA broad ESM platform for enterprises managing IT and business services together.9.2
- OpenText Service ManagementA broad ITSM and ESM platform for mature enterprises with complex service operations.9.1
See all Gfacility alternatives →
Also Ranked In
Gfacility is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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