Gfacility review
A broad cloud platform for organizations unifying IT, workplace and facility services.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Gfacility brings IT, workplace and facility operations into one cloud-based service management platform. It covers incident, change, problem and service-request management, alongside knowledge management, self-service, IT asset management and a CMDB. Facility teams can manage assets, work orders and maintenance, while workplace teams get room and desk booking, visitor management and kiosks. That combination makes it a strong fit for organizations that want one service catalog and employee portal across IT and non-IT departments, rather than a tool focused only on the IT helpdesk.
The published plans use a contact-sales pricing model, and the official site advertises a 30-day trial. There is no free plan, while AI agents are priced separately. Gfacility offers web and API access and connects with Microsoft 365, Google Workspace, Outlook, Google Calendar, Power BI and custom API integrations. Configurable workflow automation supports service processes across departments, and the platform includes AI-assisted ticket triage and resolution. These capabilities suit teams that need to connect workplace and facility requests with existing productivity, calendar and reporting tools.
Gfacility’s main distinction is breadth: ITSM, facility asset management, work orders, workplace booking, visitor management and kiosks sit alongside one another. That can help organizations coordinate employee services across multiple operational teams, but it may be more scope than an IT-only department needs. Buyers should choose it when shared service management across IT, workplace and facilities is the priority. Teams seeking a narrowly focused ITSM product, a free plan or publicly listed numeric pricing should consider alternatives with those characteristics.
Gfacility pros and cons
- Where it wins
- Combines ITSM, facility assets, work orders and workplace booking
- Supports Microsoft 365, Google Workspace and custom API integrations
- Includes AI-assisted ticket triage and resolution
- Where it doesn't
- Paid access uses contact-sales pricing
- AI agents are priced separately
- Its broad scope may exceed the needs of IT-only teams
Gfacility fact sheet, pricing and score →
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