Genuity Helpdesk
Genuity Helpdesk: A free-starting IT help desk with core workflows, but limited integrations. Ranked #31 of 49 in IT Help Desk Software by our editors (6.1/10); pricing: Free plan · 30-day trial; best for small teams wanting a free start.
At a glance
- Editor score6.1 / 10
- PricingFree plan · 30-day trial
- Best forSmall teams wanting a free start
- Free planYes
- Paid from$39.99/mo
- SLA managementYes
- Facts checked23 Sep 2026
Where it wins
- Community Plan includes unlimited users and usage
- Ticketing, forms, automation, SLAs, reporting, and self-service
- Requests through Microsoft Teams and Slack
Where it doesn't
- Community Plan requires qualifying Genuity solutions
- Only Microsoft Teams and Slack integrations are listed
- Paid pricing is higher with monthly billing
Our verdict on Genuity Helpdesk
Genuity Helpdesk is a cloud-based SaaS help desk for IT teams that need structured ticket handling and employee support workflows. Its capabilities cover ticket creation and tracking, prioritization, custom forms, workflow automation, email-based requests, a self-service portal, knowledge base and FAQ articles, SLA policies, reminders, escalations, metrics, and reports. The product is available through web and API access, with a mobile app also listed. It is aimed at lean IT teams that want help desk functions alongside broader IT management capabilities.
Pricing is split between a Community Plan and paid IT Help Desk plans. The Community Plan is priced at $0 with Genuity Solution and includes the full Genuity Platform, IT Help Desk, and unlimited users and usage. The published terms describe this plan as available when customers purchase qualifying solutions through Genuity. The IT Help Desk Plan costs $39.99 per month with annual billing or $49.99 per month with monthly billing. Both paid versions include IT Help Desk, Asset Management, SaaS/Vendor Management, Contract Management, Telecom Management, and Network Monitoring. A 30-day free trial is also listed.
The strongest fit is a small IT team seeking a broad starting point that combines ticketing with asset, vendor, contract, telecom, and network management. Microsoft Teams and Slack requests can bring support activity into those workspaces, while the asset management integration connects help desk work with IT inventory processes. The feature set is wider than basic ticket tracking, particularly around SLAs, knowledge content, self-service, and reporting. However, the listed integration ecosystem is narrow, and the platform list is limited to web and API. Teams that require extensive third-party integrations or a broader ecosystem should consider alternatives; teams already aligned with Genuity and seeking a free-starting help desk have a clearer reason to choose it.
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Genuity Helpdesk pricing
All 2 Genuity Helpdesk plans and prices →
Genuity Helpdesk fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $39.99/mo |
| SLA management | Yes |
| Knowledge base | Yes |
| Employee portal | Yes |
| Asset management | Yes |
| Single sign-on | Yes |
| Approval workflows | Not verified |
| Mobile apps | Yes |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Phone, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 2 integrations: Microsoft Teams, Slack |
| Pricing | Free plan · 30-day trial (source) |
| Website | gogenuity.com |
| Facts checked | 23 Sep 2026 |
Genuity Helpdesk integrations
Genuity Helpdesk lists 2 integrations on its own site.
- Microsoft Teams
- Slack
Alternatives to Genuity Helpdesk
- ManageEngine ServiceDesk PlusA broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.9.3
- FreshserviceDeep ITSM, asset management, automation and AI for growing service teams.9.2
- SolarWinds Service DeskA mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth.9.1
See all Genuity Helpdesk alternatives →
Also Ranked In
Genuity Helpdesk is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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