FreeITSM
FreeITSM: Dedicated change control with structured approvals, risk assessment, and audit history at no license fee. Ranked #19 of 41 in IT Change Management Software by our editors (7.2/10); pricing: Free plan; best for teams needing free, dedicated change control.
At a glance
- Editor score7.2 / 10
- PricingFree plan
- Best forTeams needing free, dedicated change control
- Free planYes
- Paid fromFree
- Risk assessmentYes
- Facts checked20 Sep 2026
Where it wins
- Structured workflows with CAB voting thresholds and risk assessment
- Change calendar, activity timeline, and audit logging
- Open-source self-hosting with Microsoft, VMware, and AI integrations
Where it doesn't
- Self-hosting requires operator-led download, configuration, and customization
- No formal vendor support is included
- Microsoft 365 mailbox and AI API costs may apply separately
Our verdict on FreeITSM
FreeITSM is a free, open-source IT service management platform for IT professionals and teams that need dedicated change control alongside broader ITSM functions. It combines service-desk ticket management, asset and virtual-machine tracking, knowledge management, software inventory, a CMDB, and change management in one application. Its Change Management module provides structured ITIL-style workflows, approvals, risk assessment, calendar views, activity timelines, and audit history. The platform is available on the web and through self-hosting, making it a fit for teams that want to operate and customize the software themselves.
The published offering centers on a free plan with no premium tier or license fee. Change-focused capabilities include CAB approval workflows with voting thresholds, a change risk assessment matrix, a calendar with month, week, and day views, and audit logging. The broader platform adds service-desk, asset, software inventory, and CMDB capabilities, so teams can connect change records with related IT objects and operational work. Integrations include Microsoft 365, Microsoft Graph API, and VMware vCenter API. AI-powered knowledge search is supported through OpenAI and Anthropic Claude integrations, although Microsoft 365 mailbox and AI API costs may apply separately.
The main trade-off is operational responsibility. FreeITSM is intended to be downloaded, configured, and customized by the operator, and it comes without formal vendor support. That model suits teams with the technical capacity to run self-hosted software and maintain their own environment. It is less suitable for organizations seeking a paid tier, included support, or a managed deployment. Choose FreeITSM when structured change workflows, approval thresholds, risk assessment, calendars, audit history, and open-source ownership matter more than a supported commercial service.
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FreeITSM pricing
FreeITSM fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Free |
| Risk assessment | Yes |
| Approval workflows | Yes |
| Change calendar | Yes |
| Emergency changes | Not verified |
| Change audit trail | Yes |
| CMDB linking | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | 2FA |
| Support | Community, Docs |
| Built for | Solo, Small business (editorial estimate) |
| Integrations | 5 integrations: Microsoft 365, Microsoft Graph API, VMware vCenter API, OpenAI, Anthropic Claude |
| Pricing | Free plan |
| Website | freeitsm.co.uk |
| Facts checked | 20 Sep 2026 |
FreeITSM integrations
FreeITSM lists 5 integrations on its own site.
- Microsoft 365
- Microsoft Graph API
- VMware vCenter API
- OpenAI
- Anthropic Claude
Alternatives to FreeITSM
- OpenText Service ManagerA change-focused ITSM tool for enterprises that need approval paths, risk checks, and scheduling visibility.9.1
- ManageEngine ServiceDesk PlusA broad ITSM suite with free entry, strong asset coverage, and change management in Enterprise.8.7
- FreshserviceBroad IT service management with change workflows, automation, assets, and self-service.8.6
See all FreeITSM alternatives →
Also Ranked In
FreeITSM is ranked in 5 of our directories.
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Featured on iTechGuides
FreeITSM is listed in our IT Change Management Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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