Dialpad Ai Voice
Dialpad Ai Voice: A unified communications platform combining calling, collaboration, routing, and AI summaries. Ranked #4 of 28 in Unified Communications Software by our editors (8.8/10); pricing: 14-day trial; best for AI-focused business communications teams.
At a glance
- Editor score8.8 / 10
- Pricing14-day trial
- Best forAI-focused business communications teams
- Free planNo
- Paid from$15/user/mo
- Business callingYes
- Founded2011 · San Ramon, California, USA
- Facts checked19 Sep 2026
Where it wins
- Combines calling, chat, meetings, SMS/MMS, routing, and recording
- Real-time transcription and call summaries are included on Standard
- Works across web, desktop, mobile, and API with major integrations
Where it doesn't
- No free plan; paid access starts at $15 per user per month annually
- Standard lacks automatic call recording, though manual recording is supported
- Advanced integrations, 24/7 support, and multi-office management require Pro
Our verdict on Dialpad Ai Voice
Dialpad Ai Voice, now marketed as Dialpad Connect, brings business calling, team messaging, video meetings, SMS/MMS, call routing, recording, and AI transcription into one communications platform. It is designed for organizations and teams that want voice and collaboration tools across browsers, Windows, macOS, iOS, and Android, with API access for broader application use. Its AI features make it particularly suitable for communications teams that need real-time transcripts and call summaries alongside everyday business conversations.
Pricing is structured across three plans. Standard costs $15 per user per month with annual billing and includes unlimited calls, chats, and meetings, built-in messaging, plus real-time transcripts and call summaries. Pro costs $25 per user per month with annual billing and adds advanced integrations, 24/7 customer support, and multi-office management. Enterprise uses custom pricing and adds SSO and unlimited office locations. There is no free plan, but a 14-day trial is available. Standard supports manual call recording, while automatic call recording is not included at that tier.
The platform’s ecosystem is a strong fit for teams already working in Salesforce, Microsoft 365, Zendesk, or Google Workspace. OneLogin and Okta are also listed integrations, while IVR workflows, custom call routing, and auto attendant menus support more structured call handling. Dialpad can suit businesses seeking one application for communications and AI-assisted call documentation. Teams that need advanced integrations, 24/7 support, or multi-office controls should consider Pro, while organizations requiring SSO or unlimited office locations should assess Enterprise. Smaller teams that want a free communications option may prefer a different product.
Your product? Our editors can test Dialpad Ai Voice in depth and publish a review, labelled as paid · from $149/mo →
Dialpad Ai Voice pricing
All 3 Dialpad Ai Voice plans and prices →
Dialpad Ai Voice fact sheet
| Free plan | No |
|---|---|
| Paid from | $15/user/mo |
| Business calling | Yes |
| Team messaging | Yes |
| Video meetings | Yes |
| Call recording | Yes |
| Auto attendant | Yes |
| Business SMS | Yes |
| Meeting participant limit | 150 participants |
| Free trial | 14 days |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Integrations | 6 integrations: Salesforce, Microsoft 365, Zendesk, Google Workspace, OneLogin, Okta |
| Pricing | 14-day trial (source) |
| Website | dialpad.com |
| Facts checked | 19 Sep 2026 |
Dialpad Ai Voice integrations
Dialpad Ai Voice lists 6 integrations on its own site.
- Salesforce
- Microsoft 365
- Zendesk
- Google Workspace
- OneLogin
- Okta
Alternatives to Dialpad Ai Voice
- Microsoft TeamsA broad collaboration and communications workspace for Microsoft-centric organizations.9.4
- Webex AppA broad collaboration suite for meeting-heavy teams, with telephony depth concentrated in higher tiers.9.1
- Zoom WorkplaceA broad collaboration suite for teams that prioritize meetings over business calling.9.0
See all Dialpad Ai Voice alternatives →
Dialpad Ai Voice vs the competition
- Dialpad Ai Voice vs Microsoft Teams
- Dialpad Ai Voice vs Webex App
- Dialpad Ai Voice vs Zoom Workplace
- Dialpad Ai Voice vs Sangoma Communications Platform
- Dialpad Ai Voice vs Nextiva
- Dialpad Ai Voice vs GoTo Connect
Compare Dialpad Ai Voice with any tool side by side →
Also Ranked In
Dialpad Ai Voice is ranked in 2 of our directories.
Used Dialpad Ai Voice? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Dialpad Ai Voice for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Dialpad Ai Voice is listed in our Unified Communications Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/dialpad-ai-voice/"><img src="https://www.itechguides.com/best/badge/dialpad-ai-voice.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update