Microsoft Teams vs Dialpad Ai Voice

Microsoft Teams9.4Visit Dialpad Ai Voice8.8Visit

Higher score Microsoft Teams #1 in Unified Communications Software 9.4/10 Free plan Free plan✓ 0 of 6 features Try Microsoft Teams

vs

Dialpad Ai Voice #4 in Unified Communications Software 8.8/10 14-day trial Free trial✓ 6 of 6 features Visit Dialpad

• Microsoft Teams fits best

  Microsoft-centric organizations

• Dialpad Ai Voice fits best

  AI-focused business communications teams

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Side by side

Feature	Microsoft Teams 9.4/10 Visit ↗	Dialpad Ai Voice 8.8/10 Visit ↗
At a glance
Editor score	9.4	8.8
Ranking	#1 in Unified Communications Software	#4 in Unified Communications Software
Best for	Microsoft-centric organizations	AI-focused business communications teams
Pricing model	Free plan + paid	Paid
Starting price	—	$15/user/mo
Free plan	✓ (best)	—
Free trial	—	14 days
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, iOS, Android
Integrations	250+ integrations	6 integrations
Features Microsoft Teams 0/6 · Dialpad Ai Voice 6/6
Business calling	Not checked yet	✓ (best)
Team messaging	Not checked yet	✓ (best)
Video meetings	Not checked yet	✓ (best)
Call recording	Not checked yet	✓ (best)
Auto attendant	Not checked yet	✓ (best)
Business SMS	Not checked yet	✓ (best)
Specs
Meeting participant limit	Not checked yet	150 participants
Our review
Pros	Free plan with unlimited chat and 5 GB cloud storage Broad Microsoft 365 integrations and cross-platform availability Meetings, channels, file sharing, workflows, and AI features in one workspace	Combines calling, chat, meetings, SMS/MMS, routing, and recording Real-time transcription and call summaries are included on Standard Works across web, desktop, mobile, and API with major integrations
Cons	Teams Premium requires an eligible Teams license Features and limits vary by country, subscription, and license Collaboration coverage is broader than dedicated PBX functionality	No free plan; paid access starts at $15 per user per month annually Standard lacks automatic call recording, though manual recording is supported Advanced integrations, 24/7 support, and multi-office management require Pro
Our verdict	Microsoft Teams combines one-to-one and group chat, teams and channels, audio and video calling, online meetings, webinars, file sharing, collaborative apps, and Microsoft 365 integrations. It is suited to organizations that want… Read the review →	Dialpad Ai Voice, now marketed as Dialpad Connect, brings business calling, team messaging, video meetings, SMS/MMS, call routing, recording, and AI transcription into one communications platform. It is designed for organizations and teams… Read the review →

Strengths and trade-offs

• Microsoft Teams — where it wins

  • Free plan with unlimited chat and 5 GB cloud storage
  • Broad Microsoft 365 integrations and cross-platform availability
  • Meetings, channels, file sharing, workflows, and AI features in one workspace

  Where it doesn't

  • Teams Premium requires an eligible Teams license
  • Features and limits vary by country, subscription, and license
  • Collaboration coverage is broader than dedicated PBX functionality

• Dialpad Ai Voice — where it wins

  • Combines calling, chat, meetings, SMS/MMS, routing, and recording
  • Real-time transcription and call summaries are included on Standard
  • Works across web, desktop, mobile, and API with major integrations

  Where it doesn't

  • No free plan; paid access starts at $15 per user per month annually
  • Standard lacks automatic call recording, though manual recording is supported
  • Advanced integrations, 24/7 support, and multi-office management require Pro

• Microsoft Teams9.4/10 · Free plan

  A broad collaboration and communications workspace for Microsoft-centric organizations.

  Try Microsoft TeamsFull verdict →
• Dialpad Ai Voice8.8/10 · 14-day trial

  A unified communications platform combining calling, collaboration, routing, and AI summaries.

  Visit DialpadFull verdict →