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Head-to-head · Unified Communications Software

Dialpad Ai Voice vs Nextiva

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Dialpad Ai Voice #4 in Unified Communications Software 8.8/10 14-day trial Free trial✓ 6 of 6 features Visit Dialpad
Nextiva #6 in Unified Communications Software 8.6/10 Paid ✓ 1 of 6 features Visit Nextiva

Dialpad Ai Voice leads on 0 checks, Nextiva on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDialpad Ai Voice · 8.8/10
  • Free trialonly Dialpad Ai Voice
  • Most featuresDialpad Ai Voice · 6 of 6

Dialpad Ai Voice scores higher on our rubric for unified communications software: 8.8 against 8.6 out of 10; our editors rank them #4 and #6.

Dialpad Ai Voice is the better fit for AI-focused business communications teams. Nextiva is the better fit for growing businesses needing advanced business calling.

  • Dialpad Ai Voice fits best

    AI-focused business communications teams

  • Nextiva fits best

    Growing businesses needing advanced business calling

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Dialpad Ai Voice 8.8/10 Visit ↗ Nextiva 8.6/10 Visit ↗
At a glance
Editor score 8.8 8.6
Ranking #4 in Unified Communications Software #6 in Unified Communications Software
Best for AI-focused business communications teams Growing businesses needing advanced business calling
Pricing model Paid Paid
Starting price $15/user/mo $15/user/mo
Free plan — Not checked yet
Free trial 14 days —
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile, Browser extension
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android
Integrations 6 integrations 32+ integrations
Features Dialpad Ai Voice 6/6 · Nextiva 1/6
Business calling ✓ (best) Not checked yet
Team messaging ✓ (best) Not checked yet
Video meetings ✓ (best) Not checked yet
Call recording ✓ (best) Not checked yet
Auto attendant ✓ ✓
Business SMS ✓ (best) Not checked yet
Specs
Meeting participant limit 150 participants Not checked yet
Our review
Pros
  • Combines calling, chat, meetings, SMS/MMS, routing, and recording
  • Real-time transcription and call summaries are included on Standard
  • Works across web, desktop, mobile, and API with major integrations
  • Custom IVR, visual call flows, routing, queues, and call recording
  • Business SMS and MMS with local and toll-free numbers
  • AI transcription, summaries, analytics, and broad integrations
Cons
  • No free plan; paid access starts at $15 per user per month annually
  • Standard lacks automatic call recording, though manual recording is supported
  • Advanced integrations, 24/7 support, and multi-office management require Pro
  • No free plan is available
  • Annual pricing eligibility is limited to specific new small-business customers
  • Scale costs $75 per user per month on annual billing
Our verdict

Dialpad Ai Voice, now marketed as Dialpad Connect, brings business calling, team messaging, video meetings, SMS/MMS, call routing, recording, and AI transcription into one communications platform. It is designed for organizations and teams…

Read the review →

Nextiva is a cloud-based unified communications platform for small businesses, enterprises, and contact centers. It brings business calling, SMS and MMS, voicemail, video meetings, team chat, call routing, analytics, and integrations into…

Read the review →
  1. Dialpad Ai VoiceUnified Communications Software 8.814-day trial
  2. NextivaUnified Communications Software 8.6Paid

Strengths and trade-offs

  • Dialpad Ai Voice — where it wins

    • Combines calling, chat, meetings, SMS/MMS, routing, and recording
    • Real-time transcription and call summaries are included on Standard
    • Works across web, desktop, mobile, and API with major integrations

    Where it doesn't

    • No free plan; paid access starts at $15 per user per month annually
    • Standard lacks automatic call recording, though manual recording is supported
    • Advanced integrations, 24/7 support, and multi-office management require Pro

  • Nextiva — where it wins

    • Custom IVR, visual call flows, routing, queues, and call recording
    • Business SMS and MMS with local and toll-free numbers
    • AI transcription, summaries, analytics, and broad integrations

    Where it doesn't

    • No free plan is available
    • Annual pricing eligibility is limited to specific new small-business customers
    • Scale costs $75 per user per month on annual billing
  • Dialpad Ai Voice8.8/10 · 14-day trial

    A unified communications platform combining calling, collaboration, routing, and AI summaries.

    Visit DialpadFull verdict →
  • Nextiva8.6/10 · Paid

    Advanced calling, messaging, meetings, routing, and analytics for growing businesses.

    Visit NextivaFull verdict →

More comparisons

All unified communications software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update