CRM.COM Telecom & IoT
CRM.COM Telecom & IoT: Telecom billing, provisioning and self-service from €5/month, with additional fees possible. Ranked #2 of 10 in Integrated Revenue and Customer Management (IRCM) for CSPs Software by our editors (8.4/10); pricing: 14-day trial; best for mid-market operators needing flexible telecom billing.
At a glance
- Editor score8.4 / 10
- Pricing14-day trial
- Best forMid-market operators needing flexible telecom billing
- Free planNo
- Usage ratingYes
- Founded2005 · London, United Kingdom
- Facts checked24 Sep 2026
Where it wins
- Rates data, voice, SMS and IoT usage in real time
- Supports prepaid, postpaid and hybrid billing
- Combines SIM provisioning, order fulfilment and subscriber self-service
Where it doesn't
- €5/month starting fee covers core services, not a packaged telecom tier
- A 0.5% wallet fee applies to spend
- Additional service and usage-based charges may apply
Our verdict on CRM.COM Telecom & IoT
CRM.COM Telecom & IoT is a cloud billing and customer management platform for MVNOs, MVNEs, MNOs, ISPs, fibre operators and IoT businesses. It is designed to work alongside an operator’s existing online charging system, adding billing, wallet, loyalty, partner-commerce and subscriber self-service capabilities. Its mix of usage rating, account management and service operations makes it relevant to mid-market and enterprise operators that need more than invoicing alone.
Billing covers recurring, usage-based and hybrid models, with real-time rating for data, voice minutes, SMS bundles and IoT device usage. Operators can manage prepaid top-ups and balances, postpaid invoicing and usage thresholds, alongside automated payment retries and dunning. SIM and eSIM provisioning, device linking, activation and order queues with fulfilment tracking extend the system into service operations. The customer-facing web portal and self-service API options support subscriber interactions. This breadth may suit operators wanting billing and fulfilment capabilities in one cloud platform, rather than a billing-only tool.
According to the vendor’s pricing page, the starting fee is €5 per month for core services, including Contacts, Communications, Wallet, Financials, Product Catalogue and Business Network, with a 0.5% wallet fee on spend. That fee is shown at 1,000 active contacts; additional service and usage-based charges may apply, so the entry price should not be read as the total cost of a telecom deployment. A 14-day trial is available. Integrations include Stripe, PayPal, Twilio, WhatsApp and telecom providers, with APIs and pre-built connectors. Choose it if modular billing, provisioning and self-service are priorities; operators seeking a fixed, packaged telecom price may prefer another option.
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CRM.COM Telecom & IoT pricing
All 1 CRM.COM Telecom & IoT plans and prices →
CRM.COM Telecom & IoT fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Usage rating | Yes |
| Service order management | Yes |
| Customer portal | Yes |
| Billing models | Not verified |
| Deployment | Cloud |
| Revenue assurance | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 50+ integrations: Stripe, JCC, PayPal, Twilio, WhatsApp, Mailchimp … See all → |
| Pricing | 14-day trial (source) |
| Website | crm.com |
| Facts checked | 24 Sep 2026 |
CRM.COM Telecom & IoT integrations
CRM.COM Telecom & IoT lists 50+ integrations on its own site — the 12 named here are the ones its pages call out.
- Stripe
- JCC
- PayPal
- Twilio
- Mailchimp
- Mixpanel
- MongoDB
- AWS
- Openserve
- Octotel
- VUMA
See all CRM.COM Telecom & IoT integrations →
Alternatives to CRM.COM Telecom & IoT
- Huawei Cloud-native BSSAn enterprise BSS for carriers managing billing, tariffs and varied service scenarios.9.1
- Nexign BSSA modular BSS for CSPs that need real-time charging and prepaid and postpaid billing.7.9
- BillRunConfigurable telecom billing across prepaid, postpaid, usage rating, and charging.7.9
See all CRM.COM Telecom & IoT alternatives →
CRM.COM Telecom & IoT vs the competition
- CRM.COM Telecom & IoT vs Huawei Cloud-native BSS
- CRM.COM Telecom & IoT vs Nexign BSS
- CRM.COM Telecom & IoT vs BillRun
- CRM.COM Telecom & IoT vs Amdocs Customer Experience Suite (CES)
- CRM.COM Telecom & IoT vs Advantage 360 BSS
- CRM.COM Telecom & IoT vs Wavelo Internet & Mobile Service Platform
Compare CRM.COM Telecom & IoT with any tool side by side →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used CRM.COM Telecom & IoT for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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