CRM.COM Telecom & IoT review
Telecom billing, provisioning and self-service from €5/month, with additional fees possible.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
CRM.COM Telecom & IoT is a cloud billing and customer management platform for MVNOs, MVNEs, MNOs, ISPs, fibre operators and IoT businesses. It is designed to work alongside an operator’s existing online charging system, adding billing, wallet, loyalty, partner-commerce and subscriber self-service capabilities. Its mix of usage rating, account management and service operations makes it relevant to mid-market and enterprise operators that need more than invoicing alone.
Billing covers recurring, usage-based and hybrid models, with real-time rating for data, voice minutes, SMS bundles and IoT device usage. Operators can manage prepaid top-ups and balances, postpaid invoicing and usage thresholds, alongside automated payment retries and dunning. SIM and eSIM provisioning, device linking, activation and order queues with fulfilment tracking extend the system into service operations. The customer-facing web portal and self-service API options support subscriber interactions. This breadth may suit operators wanting billing and fulfilment capabilities in one cloud platform, rather than a billing-only tool.
According to the vendor’s pricing page, the starting fee is €5 per month for core services, including Contacts, Communications, Wallet, Financials, Product Catalogue and Business Network, with a 0.5% wallet fee on spend. That fee is shown at 1,000 active contacts; additional service and usage-based charges may apply, so the entry price should not be read as the total cost of a telecom deployment. A 14-day trial is available. Integrations include Stripe, PayPal, Twilio, WhatsApp and telecom providers, with APIs and pre-built connectors. Choose it if modular billing, provisioning and self-service are priorities; operators seeking a fixed, packaged telecom price may prefer another option.
CRM.COM Telecom & IoT pros and cons
- Where it wins
- Rates data, voice, SMS and IoT usage in real time
- Supports prepaid, postpaid and hybrid billing
- Combines SIM provisioning, order fulfilment and subscriber self-service
- Where it doesn't
- €5/month starting fee covers core services, not a packaged telecom tier
- A 0.5% wallet fee applies to spend
- Additional service and usage-based charges may apply
CRM.COM Telecom & IoT fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update