CRM.COM Telecom & IoT vs BillRun

CRM.COM Telecom & IoT8.4Visit BillRun7.9Visit

Higher score CRM.COM Telecom & IoT #2 in Integrated Revenue and Customer Management (IRCM) for CSPs Software 8.4/10 14-day trial Free trial✓ 3 of 4 features Visit CRM.COM

vs

BillRun #4 in Integrated Revenue and Customer Management (IRCM) for CSPs Software 7.9/10 45-day trial Free trial✓ 1 of 4 features Visit BillRun

• CRM.COM Telecom & IoT fits best

  Mid-market operators needing flexible telecom billing

• BillRun fits best

  Operators needing configurable usage billing at scale

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Side by side

Feature	CRM.COM Telecom & IoT 8.4/10 Visit ↗	BillRun 7.9/10 Visit ↗
At a glance
Editor score	8.4	7.9
Ranking	#2 in Integrated Revenue and Customer Management (IRCM) for CSPs Software	#4 in Integrated Revenue and Customer Management (IRCM) for CSPs Software
Best for	Mid-market operators needing flexible telecom billing	Operators needing configurable usage billing at scale
Pricing model	Paid	Paid
Starting price	—	—
Free plan	—	—
Free trial	14 days	45 days
Free trial length	14 days · no card needed	45 days
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Compliance	GDPR	PCI DSS
Integrations	50+ integrations	5 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features CRM.COM Telecom & IoT 3/4 · BillRun 1/4
Usage rating	✓	✓
Service order management	✓ (best)	Not checked yet
Customer portal	✓ (best)	Not checked yet
Revenue assurance	Not checked yet	Not checked yet
Specs
Billing models	Not checked yet	Not checked yet
Deployment	Cloud	Not checked yet
Our review
Pros	Rates data, voice, SMS and IoT usage in real time Supports prepaid, postpaid and hybrid billing Combines SIM provisioning, order fulfilment and subscriber self-service	Rates calls, messages, data, and other events for prepaid or postpaid billing Combines mediation, real-time charging, plans, invoicing, and payment collection Offers cloud and self-hosted deployment, plus a 45-day free trial
Cons	€5/month starting fee covers core services, not a packaged telecom tier A 0.5% wallet fee applies to spend Additional service and usage-based charges may apply	Subscriber-tiered cloud plans may require repricing as volumes grow The highest subscriber tier uses contact-sales pricing Support channels are email and documentation
Our verdict	CRM.COM Telecom & IoT is a cloud billing and customer management platform for MVNOs, MVNEs, MNOs, ISPs, fibre operators and IoT businesses. It is designed to work alongside an operator’s existing online charging system, adding billing,… Read the review →	BillRun is an open-source telecom billing and business-support platform for telecom operators, MVNOs, VoIP providers, IoT businesses, and other digital service providers. Its scope spans subscriber accounts, prepaid and postpaid billing,… Read the review →

Strengths and trade-offs

• CRM.COM Telecom & IoT — where it wins

  • Rates data, voice, SMS and IoT usage in real time
  • Supports prepaid, postpaid and hybrid billing
  • Combines SIM provisioning, order fulfilment and subscriber self-service

  Where it doesn't

  • €5/month starting fee covers core services, not a packaged telecom tier
  • A 0.5% wallet fee applies to spend
  • Additional service and usage-based charges may apply

• BillRun — where it wins

  • Rates calls, messages, data, and other events for prepaid or postpaid billing
  • Combines mediation, real-time charging, plans, invoicing, and payment collection
  • Offers cloud and self-hosted deployment, plus a 45-day free trial

  Where it doesn't

  • Subscriber-tiered cloud plans may require repricing as volumes grow
  • The highest subscriber tier uses contact-sales pricing
  • Support channels are email and documentation

• CRM.COM Telecom & IoT8.4/10 · 14-day trial

  Telecom billing, provisioning and self-service from €5/month, with additional fees possible.

  Visit CRM.COMFull verdict →
• BillRun7.9/10 · 45-day trial

  Configurable telecom billing across prepaid, postpaid, usage rating, and charging.

  Visit BillRunFull verdict →