Bizapp Service Desk
Bizapp Service Desk: A focused SLA service desk for Indian-market MSPs and growing businesses. Ranked #44 of 50 in IT SLA Management Software by our editors (4.6/10); pricing: Paid; best for indian-market SLA service desks.
At a glance
- Editor score4.6 / 10
- PricingPaid
- Best forIndian-market SLA service desks
- Free planNo
- Paid from₹5,000/user/yr
- SLA scopeBoth
- Founded2017 · Bengaluru, Karnataka, India
- Facts checked20 Sep 2026
Where it wins
- Response and resolution targets with multi-level escalations
- Multi-client tickets, assets, workflows, and scheduled reports
- REST APIs and webhooks support custom integrations
Where it doesn't
- No free plan; pricing is billed annually per user
- Integration options listed are limited to email, APIs, and webhooks
- On-premise deployment is available only on the Enterprise plan
Our verdict on Bizapp Service Desk
Bizapp Service Desk is a service management platform for managed service providers, IT resellers, and growing businesses. It brings incident, asset, task, SLA, escalation, reporting, and support workflows into one service desk. Teams can manage tickets for multiple clients, define response and resolution targets, apply configurable workflows, and control access by role. Ticket intake covers email, phone, portal, and walk-in channels, while deployment options include web and self-hosted environments.
Pricing is annual and per user. Starter costs INR 5,000 per user per year and includes all core features, 20 GB of storage, email support, and chat support. Pro costs INR 6,000 per user per year, adding 30 GB of storage, priority email support, and help center access alongside chat support. Enterprise costs INR 8,000 per user per year and adds 60 GB of storage, phone and email support, help center access, and on-premise deployment. All three plans include the core service desk capabilities, so the main paid-tier differences are storage, support options, and deployment.
Its strongest fit is for teams that need structured SLA management rather than a broad integration ecosystem. Multi-level escalation rules, scheduled reports with HTML, PDF, XLS, and CSV export, IT and non-IT asset inventory, REST APIs, and webhooks support operational control and reporting. The listed integrations are narrower than those of products with wider native coverage, which may make Bizapp Service Desk less suitable for organizations requiring many prebuilt connections. Choose it for Indian-market service desks focused on ticketing, assets, escalations, and SLA reporting; consider an alternative when integration breadth is the primary requirement.
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Bizapp Service Desk pricing
All 3 Bizapp Service Desk plans and prices →
Bizapp Service Desk fact sheet
| Free plan | No |
|---|---|
| Paid from | ₹5,000/user/yr |
| SLA scope | Both |
| Escalation automation | Yes |
| Business-hour calendars | Not verified |
| Multi-level SLAs | Yes |
| SLA reporting | Yes |
| API access | Yes |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Support | Email, Live chat, Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Email, REST APIs, Webhooks |
| Pricing | Paid (source) |
| Website | bizapp.in |
| Facts checked | 20 Sep 2026 |
Bizapp Service Desk integrations
Bizapp Service Desk lists 3 integrations on its own site.
- REST APIs
- Webhooks
Alternatives to Bizapp Service Desk
- ServiceNow Service Level ManagementA focused enterprise system for governing SLAs, OLAs, contracts, and service performance.9.3
- Xurrent Service Level ManagementA broad SLA platform for complex IT, enterprise service, and managed-service programs.8.8
- SolarWinds Service DeskA broad ITSM platform for teams that need SLA oversight alongside assets, workflows, and AI.8.7
See all Bizapp Service Desk alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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