Quick wins for a faster PC:
Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Clear out junk files and repair common Windows errorsFree Scan →Microsoft Teams Live chat support ends on October 5, 2026. After that date, website widgets still embedded on your site will be hidden, and chats submitted through them will no longer reach Teams. Remove the widget before the deadline, alert your support team, and plan a replacement if customers still need to contact you by chat.
When does Microsoft Teams Live chat end?
Microsoft says new customers can no longer set up Teams Live chat starting August 6, 2026. The service is no longer supported starting October 5, 2026; incoming chats from its website widget will no longer be relayed to Teams. See Microsoft’s retirement guidance for the official dates and details.
What happens to an existing website chat widget?
After retirement, a widget that remains embedded on a website is hidden. Visitors can no longer start new conversations through it, and it cannot initiate escalations or other customer interactions. Microsoft states that incoming widget chats will no longer be routed to Teams.
How to prepare before October 5
- Remove the widget from every site. Find the HTML
<script>tag withid="chatbot"and remove it. Check all pages, domains, and environments where the widget was installed. Follow Microsoft’s instructions for removing the widget. - Tell the support team. Let staff know when the service ends and what process to use for customer inquiries after the widget is removed.
- Review records and retention needs. Identify chat-related information your organization must preserve and export it independently if needed. Microsoft says existing customer data will not be deleted automatically; Teams channels and associated List data remain subject to your tenant’s Microsoft 365 retention and lifecycle policies. Consult Microsoft’s data-retention guidance and your organization’s applicable policies.
- Choose and implement a replacement if needed. Allow time to evaluate licensing, configure the new service, update the website, and prepare support staff. Microsoft does not provide a universal migration timeline.
What can you use instead of Teams Live chat?
| Option | Best fit | What to consider |
|---|---|---|
| Dynamics 365 Contact Center with Live Chat | Organizations seeking a directly named Microsoft live-chat replacement with human support. | Evaluate licensing, configuration, and the work required to move the website and support workflow. |
| Microsoft Copilot Studio Contact Center AI solutions | Organizations seeking AI-assisted customer interactions and escalation workflows. | Requires licensing and configuration. Assess how AI answers and escalations should work for your support team. |
These are Microsoft’s named options, not automatic replacements: plan and configure the chosen service for your organization. The retired widget could route website requests to the next available support-team member, collect contact details outside business hours, and support appointment booking in preview. Copilot Studio licensing was required to add an AI chatbot to the former widget; its documented bot could answer questions using public website information and hand unresolved requests to the Teams support workflow. Those former capabilities should not be assumed to transfer unchanged to a replacement.
#1 Best Overall
- SUPPORT WORK FROM ANYWHERE WITH SYNC: Whether employees are in the office, at home, or somewhere else, Sync device management software helps everyone stay connected by letting you ensure their Logitech video collaboration personal devices are being used and up to date.
- Open workspaces are great for collaboration, but not so great when the noise around you makes it hard to concentrate. Active noise cancellation substantially reduces unwanted ambient sound, so you can get focused and stay focused.
- Great for Music and Talking with immersive sound for listening to music and a noise-canceling mic that ensures that your voice is heard on the other end of a call—not the noise around you.
- On ear controls to adjust volume, start/end calls, and invoke Teams. Plus button controls for power, active noise cancellation (ANC), wireless Bluetooth pairing, and mute on/off or use the flip-to-mute mic feature.
- Certified for Microsoft Teams ensures it’s easy to pick-up or answer Teams meetings, calls, messages, and notifications with a single press to the Teams button. Or apply a longer touch to invoke Cortana voice skills.
Who used Teams Live chat?
The service was available to users of Microsoft 365 Business Basic, Business Standard, and Business Premium. A Global administrator was required to set it up, and the documented handoff support team could include up to 25 users. Microsoft’s service documentation describes the former setup and its capabilities.
Quick Recap
Best Value
- Comfortable on-ear design with lightweight, padded earcups for all-day wear.
- Background noise-reducing microphone.
- High-quality stereo speakers optimized for voice.
- Mute control with status light. Easily see, at a glance, whether you can be heard or not.
- Convenient call controls, including mute, volume, and the Teams button, are in-line and easy to reach.
Rank #4
- Microsoft Teams Certified & UC Optimized: Ensure crystal-clear communication with Microsoft Teams Open Office certification and UC platform compatibility, perfect for hybrid workspaces and virtual meetings. Use of USB-A receiver required for all Microsoft Teams functionality.
- Bluetooth 5.3 & Multipoint Technology: Seamlessly switch between two devices with dual Bluetooth connections or use the USB-A receiver for plug-and-play convenience
- Advanced Noise Cancellation: Three-mic noise suppression technology blocks distractions, delivering unmatched audio clarity for professional calls or casual gaming
- Ergonomic & Lightweight Design: At only 140g, the headset features adjustable memory foam earcups and a flexible headband for extended comfort during long workdays or gaming sessions
- Unmatched Battery Life: Stay powered with up to 31 hours of talk time or 60 hours of music playback on a single charge, ensuring productivity and entertainment without interruptions
Rank #3
- CRYSTAL-CLEAR CALLS: Hear and be heard clearly with advanced noise-canceling microphones for seamless communication.
- LIGHTWEIGHT COMFORT: Experience all-day comfort with its lightweight design and foam or leatherette ear cushions that won't weigh you down during long meetings or calls.
- EFFORTLESS SETUP: Simply plug into your laptop via USB-A or USB-C for instant use, plus easy call and volume controls for smooth call management.
- ONLINE MEETINGS THAT JUST WORK: Works with all leading online meeting platforms and certified for Microsoft Teams.
- SOLID SOUND: Powerful 28mm speakers deliver richer sound for a better audio experience.
Rank #2
- Digital Stereo Sound: Fine-tuned drivers provide enhanced digital audio for music, calls, meetings and more
- Rotating Noise Canceling Mic: Minimizes unwanted background noise for clear conversations; the rotating boom arm can be tucked out of the way when you’re not using it
- Handy In-line Controls: Simple in-line controls on the headset cable let you adjust the volume or mute calls without disruption
- Plug-and-Play USB Computer Headset: Simply plug the USB-A connector into your computer and you’re ready to talk or listen without the need to install software
- Padded Comfort: Comfortable headphones with adjustable headband features swivel-mounted, leatherette ear cushions for hours of comfort and is easy to clean
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