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Head-to-head · Shared Inbox Software

Zoho TeamInbox vs Helpwise

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Zoho TeamInbox #6 in Shared Inbox Software 8.8/10 Free plan · 14-day trial Free planFree trial✓ 4 of 4 features Visit Zoho TeamInbox
Helpwise #9 in Shared Inbox Software 8.5/10 7-day trial Free trial✓ 4 of 4 features Visit Helpwise

Zoho TeamInbox leads on 2 checks, Helpwise on 0, and 4 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoho TeamInbox · 8.8/10
  • Lowest starting priceZoho TeamInbox · $0.99/mo
  • Free planonly Zoho TeamInbox
  • Free trialboth

Zoho TeamInbox scores higher on our rubric for shared inbox software: 8.8 against 8.5 out of 10; our editors rank them #6 and #9.

Zoho TeamInbox offers free plan; Helpwise doesn't. Zoho TeamInbox is cheaper to start at $0.99/user/mo against $12/user/mo. On mail platforms, Helpwise gives you Gmail and outlook where Zoho TeamInbox offers Standalone.

Zoho TeamInbox is the better fit for budget-conscious teams needing multichannel inboxes. Helpwise is the better fit for small teams needing affordable multichannel support.

  • Zoho TeamInbox fits best

    Budget-conscious teams needing multichannel inboxes

  • Helpwise fits best

    Small teams needing affordable multichannel support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zoho TeamInbox 8.8/10 Visit ↗ Helpwise 8.5/10 Visit ↗
At a glance
Editor score 8.8 8.5
Ranking #6 in Shared Inbox Software #9 in Shared Inbox Software
Best for Budget-conscious teams needing multichannel inboxes Small teams needing affordable multichannel support
Pricing model Free plan + paid Paid
Starting price $0.99/mo (best) $12/user/mo
Free plan ✓ (best) —
Free trial 14 days 7 days
Free trial length 14 days 7 days
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Integrations 3 integrations 8 integrations
Features Zoho TeamInbox 4/4 · Helpwise 4/4
Internal comments ✓ ✓
Collision detection ✓ ✓
Assignment automation ✓ ✓
Mobile apps ✓ ✓
Specs
Shared mailboxes Not checked yet 3
Mail platforms Standalone Gmail and outlook
Our review
Pros
  • Free plan supports up to 3 users and 30 conversations per month
  • Shared assignments, comments, drafts and collision alerts
  • Web, iOS and Android access with social messaging channels
  • Collision detection, shared drafts, notes, and mentions support team coordination.
  • Standard starts at $12 per user monthly with annual billing.
  • Web, iOS, and Android apps plus integrations including Slack and HubSpot.
Cons
  • Free plan is capped at 30 conversations per month
  • The $0.99 Solo plan is limited to one user
  • Integrations are centered on Zapier and Zoho products
  • There is no free plan.
  • Standard covers only email, live chat, and Facebook.
  • WhatsApp, SMS, calling, and Instagram are listed on Premium, not Standard.
Our verdict

Zoho TeamInbox brings group email and social messaging into shared inboxes, with features for assigning threads, tracking ownership and discussing replies privately. It suits small teams that need to coordinate customer conversations…

Read the review →

Helpwise brings shared email and customer communication channels into a workspace for teams that need to coordinate replies. It combines shared inboxes with notes, mentions, discussions, collision detection, shared drafts, saved replies,…

Read the review →
  1. Zoho TeamInboxShared Inbox Software 8.8Free plan · 14-day trial
  2. HelpwiseShared Inbox Software 8.57-day trial

Strengths and trade-offs

  • Zoho TeamInbox — where it wins

    • Free plan supports up to 3 users and 30 conversations per month
    • Shared assignments, comments, drafts and collision alerts
    • Web, iOS and Android access with social messaging channels

    Where it doesn't

    • Free plan is capped at 30 conversations per month
    • The $0.99 Solo plan is limited to one user
    • Integrations are centered on Zapier and Zoho products

  • Helpwise — where it wins

    • Collision detection, shared drafts, notes, and mentions support team coordination.
    • Standard starts at $12 per user monthly with annual billing.
    • Web, iOS, and Android apps plus integrations including Slack and HubSpot.

    Where it doesn't

    • There is no free plan.
    • Standard covers only email, live chat, and Facebook.
    • WhatsApp, SMS, calling, and Instagram are listed on Premium, not Standard.
  • Zoho TeamInbox8.8/10 · Free plan · 14-day trial

    A low-cost shared inbox with assignments, internal discussions and multichannel messaging.

    Visit Zoho TeamInboxFull verdict →
  • Helpwise8.5/10 · 7-day trial

    An affordable shared inbox with collaboration tools and channels that expand on higher tiers.

    Visit HelpwiseFull verdict →

More comparisons

All shared inbox software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update