Zoho Assist vs ISL Online

Zoho Assist9.0Visit ISL Online8.6Visit

Higher score Zoho Assist #5 in Remote Desktop Software 9.0/10 Free plan · 15-day trial Free planFree trial✓ 3 of 3 features Visit Zoho Assist

vs

ISL Online #9 in Remote Desktop Software 8.6/10 15-day trial Free trial✓ 3 of 3 features Visit ISL Online

• Zoho Assist fits best

  Teams wanting broad, affordable support features

• ISL Online fits best

  Organizations needing self-hosting and enterprise controls

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Side by side

Feature	Zoho Assist 9.0/10 Visit ↗	ISL Online 8.6/10 Visit ↗
At a glance
Editor score	9.0	8.6
Ranking	#5 in Remote Desktop Software	#9 in Remote Desktop Software
Best for	Teams wanting broad, affordable support features	Organizations needing self-hosting and enterprise controls
Pricing model	Free plan + paid	Paid
Starting price	$10/user/mo (best)	$16.90/user/mo
Free plan	✓ (best)	—
Free trial	15 days	15 days
Free trial length	15 days · no card needed	15 days · no card needed
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile, Desktop
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Live chat, Phone · 24/7	Email, Live chat, Phone, Tickets, Community, Docs · 24/7
Compliance	2FA	ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations	6 integrations	6 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoho Assist 3/3 · ISL Online 3/3
File transfer	✓	✓
Session recording	✓	✓
Mobile apps	✓	✓
Specs
Access mode	Both	Both
Supported platforms	Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, web browser	Windows, macOS, Linux, iOS, Android
Managed devices	Not checked yet	10 devices
Our review
Pros	Free Edition supports one technician and up to five unattended devices. Attended and unattended access cover support and device-management workflows. Mobile support, diagnostics, recording, and help-desk integrations add breadth.	Supports attended support, unattended access, RDP, and SSH connections Offers session recording with chat, audio, video, and annotations Provides self-hosted, private-cloud, SSO/SAML, and mass-deployment options
Cons	Free Edition is limited to one concurrent session. Advanced capabilities are split across multiple remote-support and unattended plans. The $10 starting price applies per technician per month with annual billing.	There is no permanent free plan after the 15-day trial Standard is limited to 40 licensed users and 1000 managed devices The wide feature set may exceed the needs of small support teams
Our verdict	Zoho Assist is a cloud-based remote desktop product for businesses, IT help desks, outsourced IT providers, and customer support teams. It supports attended, on-demand remote support and unattended access to configured computers, mobile… Read the review →	ISL Online is remote desktop software for IT teams, help desks, and organizations supporting computers and mobile devices. It covers both attended customer support and unattended access, with connections available through web, Windows,… Read the review →

Strengths and trade-offs

• Zoho Assist — where it wins

  • Free Edition supports one technician and up to five unattended devices.
  • Attended and unattended access cover support and device-management workflows.
  • Mobile support, diagnostics, recording, and help-desk integrations add breadth.

  Where it doesn't

  • Free Edition is limited to one concurrent session.
  • Advanced capabilities are split across multiple remote-support and unattended plans.
  • The $10 starting price applies per technician per month with annual billing.

• ISL Online — where it wins

  • Supports attended support, unattended access, RDP, and SSH connections
  • Offers session recording with chat, audio, video, and annotations
  • Provides self-hosted, private-cloud, SSO/SAML, and mass-deployment options

  Where it doesn't

  • There is no permanent free plan after the 15-day trial
  • Standard is limited to 40 licensed users and 1000 managed devices
  • The wide feature set may exceed the needs of small support teams

• Zoho Assist9.0/10 · Free plan · 15-day trial

  A broad remote-support toolkit with a free edition and a $10 annual entry tier.

  Visit Zoho AssistFull verdict →
• ISL Online8.6/10 · 15-day trial

  A broad remote-access suite for organizations that need self-hosting and enterprise controls.

  Visit ISL OnlineFull verdict →