Zoho Assist vs ConnectWise ScreenConnect

Zoho Assist9.0Visit ConnectWise ScreenConnect8.7Visit

Higher score Zoho Assist #5 in Remote Desktop Software 9.0/10 Free plan · 15-day trial Free planFree trial✓ 3 of 3 features Visit Zoho Assist

vs

ConnectWise ScreenConnect #8 in Remote Desktop Software 8.7/10 14-day trial Free trial✓ 3 of 3 features Visit ScreenConnect

• Zoho Assist fits best

  Teams wanting broad, affordable support features

• ConnectWise ScreenConnect fits best

  Professional support teams needing self-hosting

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Side by side

Feature	Zoho Assist 9.0/10 Visit ↗	ConnectWise ScreenConnect 8.7/10 Visit ↗
At a glance
Editor score	9.0	8.7
Ranking	#5 in Remote Desktop Software	#8 in Remote Desktop Software
Best for	Teams wanting broad, affordable support features	Professional support teams needing self-hosting
Pricing model	Free plan + paid	Paid
Starting price	$10/user/mo (best)	$30/mo
Free plan	✓ (best)	—
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Live chat, Phone · 24/7	Live chat, Community, Docs · 24/7
Compliance	2FA	SOC 2, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations	6 integrations	100+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoho Assist 3/3 · ConnectWise ScreenConnect 3/3
File transfer	✓	✓
Session recording	✓	✓
Mobile apps	✓	✓
Specs
Access mode	Both	Both
Supported platforms	Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, web browser	Windows, macOS, Linux, iOS, Android
Managed devices	Not checked yet	10 devices
Our review
Pros	Free Edition supports one technician and up to five unattended devices. Attended and unattended access cover support and device-management workflows. Mobile support, diagnostics, recording, and help-desk integrations add breadth.	Supports attended and unattended remote access Offers recording, command-line tools, and file transfer Runs across major desktop, mobile, browser, and self-hosted environments
Cons	Free Edition is limited to one concurrent session. Advanced capabilities are split across multiple remote-support and unattended plans. The $10 starting price applies per technician per month with annual billing.	One permits one license, one session, and 10 unattended agents Premium features require higher annual-billing tiers Enterprise licensing uses custom pricing and contract options
Our verdict	Zoho Assist is a cloud-based remote desktop product for businesses, IT help desks, outsourced IT providers, and customer support teams. It supports attended, on-demand remote support and unattended access to configured computers, mobile… Read the review →	ConnectWise ScreenConnect is remote support and remote access software for IT teams, managed service providers, and internal support departments. Technicians can view and control computers and mobile devices, support attended sessions,… Read the review →

Strengths and trade-offs

• Zoho Assist — where it wins

  • Free Edition supports one technician and up to five unattended devices.
  • Attended and unattended access cover support and device-management workflows.
  • Mobile support, diagnostics, recording, and help-desk integrations add breadth.

  Where it doesn't

  • Free Edition is limited to one concurrent session.
  • Advanced capabilities are split across multiple remote-support and unattended plans.
  • The $10 starting price applies per technician per month with annual billing.

• ConnectWise ScreenConnect — where it wins

  • Supports attended and unattended remote access
  • Offers recording, command-line tools, and file transfer
  • Runs across major desktop, mobile, browser, and self-hosted environments

  Where it doesn't

  • One permits one license, one session, and 10 unattended agents
  • Premium features require higher annual-billing tiers
  • Enterprise licensing uses custom pricing and contract options

• Zoho Assist9.0/10 · Free plan · 15-day trial

  A broad remote-support toolkit with a free edition and a $10 annual entry tier.

  Visit Zoho AssistFull verdict →
• ConnectWise ScreenConnect8.7/10 · 14-day trial

  A broad remote-support platform with self-hosting, mobile apps, recording, and tiered access.

  Visit ScreenConnectFull verdict →