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Head-to-head · Remote Desktop Software

Zoho Assist vs BeyondTrust Privileged Remote Access

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Zoho Assist #5 in Remote Desktop Software 9.0/10 Free plan · 15-day trial Free planFree trial✓ 3 of 3 features Visit Zoho Assist
BeyondTrust Privileged Remote Access #11 in Remote Desktop Software 8.4/10 Pricing on request ✓ 3 of 3 features Visit BeyondTrust

Zoho Assist leads on 1 check, BeyondTrust Privileged Remote Access on 0, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoho Assist · 9.0/10
  • Free planonly Zoho Assist
  • Free trialonly Zoho Assist

Zoho Assist scores higher on our rubric for remote desktop software: 9.0 against 8.4 out of 10; our editors rank them #5 and #11.

Zoho Assist offers free plan; BeyondTrust Privileged Remote Access doesn't.

Zoho Assist is the better fit for teams wanting broad, affordable support features. BeyondTrust Privileged Remote Access is the better fit for privileged access to complex infrastructure.

  • Zoho Assist fits best

    Teams wanting broad, affordable support features

  • BeyondTrust Privileged Remote Access fits best

    Privileged access to complex infrastructure

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Side by side

Feature Zoho Assist 9.0/10 Visit ↗ BeyondTrust Privileged Remote Access 8.4/10 Visit ↗
At a glance
Editor score 9.0 8.4
Ranking #5 in Remote Desktop Software #11 in Remote Desktop Software
Best for Teams wanting broad, affordable support features Privileged access to complex infrastructure
Pricing model Free plan + paid Paid
Starting price $10/user/mo Pricing on request
Free plan ✓ (best) —
Free trial 15 days —
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, Windows, macOS, Linux, iOS, Android Web, Windows, macOS, Linux, iOS, Android
Support Email, Live chat, Phone · 24/7 Email, Phone, Tickets, Docs · 24/7
Compliance 2FA SOC 2, ISO 27001, GDPR, PCI DSS, SSO/SAML, 2FA
Integrations 6 integrations 3 integrations
Built for Solo, Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Zoho Assist 3/3 · BeyondTrust Privileged Remote Access 3/3
File transfer ✓ ✓
Session recording ✓ ✓
Mobile apps ✓ ✓
Specs
Access mode Both Both
Supported platforms Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, web browser Windows, macOS, Linux, Android, iOS, web
Managed devices Not checked yet Not checked yet
Our review
Pros
  • Free Edition supports one technician and up to five unattended devices.
  • Attended and unattended access cover support and device-management workflows.
  • Mobile support, diagnostics, recording, and help-desk integrations add breadth.
  • Covers servers, desktops, databases, cloud, network, and OT environments
  • Adds least privilege, credential vaulting, and passwordless access options
  • Records sessions with searchable logs, monitoring, and audit trails
Cons
  • Free Edition is limited to one concurrent session.
  • Advanced capabilities are split across multiple remote-support and unattended plans.
  • The $10 starting price applies per technician per month with annual billing.
  • Pricing requires contacting sales
  • There is no free plan
  • Its breadth may exceed the needs of basic remote desktop users
Our verdict

Zoho Assist is a cloud-based remote desktop product for businesses, IT help desks, outsourced IT providers, and customer support teams. It supports attended, on-demand remote support and unattended access to configured computers, mobile…

Read the review →

BeyondTrust Privileged Remote Access is designed for administrators, IT teams, employees, and third-party vendors who need controlled access to complex infrastructure. It provides VPN-less connections to servers, desktops, network devices,…

Read the review →
  1. Zoho AssistRemote Desktop Software 9.0Free plan · 15-day trial
  2. BeyondTrust Privileged Remote AccessRemote Desktop Software 8.4Pricing on request

Strengths and trade-offs

  • Zoho Assist — where it wins

    • Free Edition supports one technician and up to five unattended devices.
    • Attended and unattended access cover support and device-management workflows.
    • Mobile support, diagnostics, recording, and help-desk integrations add breadth.

    Where it doesn't

    • Free Edition is limited to one concurrent session.
    • Advanced capabilities are split across multiple remote-support and unattended plans.
    • The $10 starting price applies per technician per month with annual billing.

  • BeyondTrust Privileged Remote Access — where it wins

    • Covers servers, desktops, databases, cloud, network, and OT environments
    • Adds least privilege, credential vaulting, and passwordless access options
    • Records sessions with searchable logs, monitoring, and audit trails

    Where it doesn't

    • Pricing requires contacting sales
    • There is no free plan
    • Its breadth may exceed the needs of basic remote desktop users

More comparisons

All remote desktop software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update