Xurrent Service Level Management vs Giva ITSM

Xurrent Service Level Management8.8Visit GIGiva ITSM7.9Visit

Higher score Xurrent Service Level Management #2 in IT SLA Management Software 8.8/10 Pricing on request ✓ 5 of 5 features Visit Xurrent

vs

GI Giva ITSM #11 in IT SLA Management Software 7.9/10 30-day trial Free trial✓ 5 of 5 features Visit Giva ITSM

• Xurrent Service Level Management fits best

  Complex customer SLA programs

• Giva ITSM fits best

  Teams needing detailed SLA targets and escalations

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Side by side

Feature	Xurrent Service Level Management 8.8/10 Visit ↗	GIGiva ITSM 7.9/10 Visit ↗
At a glance
Editor score	8.8	7.9
Ranking	#2 in IT SLA Management Software	#11 in IT SLA Management Software
Best for	Complex customer SLA programs	Teams needing detailed SLA targets and escalations
Pricing model	Paid	Paid
Starting price	—	$76/user/mo
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud, Browser extension
Platforms	Web	Web, iOS, Android
Support	Email, Tickets, Community, Docs · 24/7	Docs, Tickets · 24/7
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	SOC 2, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations	5 integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Xurrent Service Level Management 5/5 · Giva ITSM 5/5
Escalation automation	✓	✓
Business-hour calendars	✓	✓
Multi-level SLAs	✓	✓
SLA reporting	✓	✓
API access	✓	✓
Specs
SLA scope	Both	Both
Our review
Pros	Configurable targets, calendars, monitoring, warnings, and escalations Supports service hierarchies, OLAs, XLAs, and customer-specific offerings REST, GraphQL, webhooks, MCP, and iPaaS integration options	Set response and resolution targets by severity and operating hours. Track SLA status with countdown icons and dashboard charts. Escalate breaches to sequential recipients at defined intervals.
Cons	License pricing requires a contact-sales process Business-hours support applies to Corporate and MSP Corporate plans Unlimited ESM is reserved for Enterprise and MSP Enterprise plans	Annual plans require at least five licenses. No free plan; the entry plan costs $76 per agent per month, billed annually. Its broad ITSM scope may be more than teams seeking SLA tracking alone need.
Our verdict	Xurrent Service Level Management helps IT and enterprise service teams define, monitor, and report on service commitments. It supports configurable response and resolution targets, business-hour and service-hour calendars, impact-level and… Read the review →	Giva ITSM brings SLA management together with incident, problem, and change management for IT teams handling internal service requests. Teams can configure response targets, resolution targets, or both, and link them to severity levels.… Read the review →

Strengths and trade-offs

• Xurrent Service Level Management — where it wins

  • Configurable targets, calendars, monitoring, warnings, and escalations
  • Supports service hierarchies, OLAs, XLAs, and customer-specific offerings
  • REST, GraphQL, webhooks, MCP, and iPaaS integration options

  Where it doesn't

  • License pricing requires a contact-sales process
  • Business-hours support applies to Corporate and MSP Corporate plans
  • Unlimited ESM is reserved for Enterprise and MSP Enterprise plans

• Giva ITSM — where it wins

  • Set response and resolution targets by severity and operating hours.
  • Track SLA status with countdown icons and dashboard charts.
  • Escalate breaches to sequential recipients at defined intervals.

  Where it doesn't

  • Annual plans require at least five licenses.
  • No free plan; the entry plan costs $76 per agent per month, billed annually.
  • Its broad ITSM scope may be more than teams seeking SLA tracking alone need.

• Xurrent Service Level Management8.8/10 · Pricing on request

  A broad SLA platform for complex IT, enterprise service, and managed-service programs.

  Visit XurrentFull verdict →
• GIGiva ITSM7.9/10 · 30-day trial

  Detailed SLA controls and ITSM workflows, with annual plans starting at $76 per agent monthly.

  Visit Giva ITSMFull verdict →