UXPressia vs Milkymap

UXPressia9.8Visit Milkymap7.1Visit

Higher score UXPressia #1 in Customer Journey Mapping Software 9.8/10 Free plan · paid from $36/user/mo Free plan✓ 3 of 3 features Visit UXPressia

vs

Milkymap #8 in Customer Journey Mapping Software 7.1/10 Free plan · paid from €9/user/mo · 30-day trial Free plan✓ 2 of 3 features Visit Milkymap

• UXPressia fits best

  Teams wanting a complete journey-mapping suite

• Milkymap fits best

  Budget-conscious teams needing integrations

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Side by side

Feature	UXPressia 9.8/10 Visit ↗	Milkymap 7.1/10 Visit ↗
At a glance
Editor score	9.8	7.1
Ranking	#1 in Customer Journey Mapping Software	#8 in Customer Journey Mapping Software
Best for	Teams wanting a complete journey-mapping suite	Budget-conscious teams needing integrations
Pricing model	Free plan + paid	Free plan + paid
Starting price	$36/user/mo	Not published
Free plan	✓	✓
Free trial	—	—
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web
Support	Email, Live chat, Docs	Email, Phone, Tickets, Docs
Integrations	12 integrations	7 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features UXPressia 3/3 · Milkymap 2/3
Service blueprints	✓ (best)	Not published
Emotion mapping	✓	✓
Persona profiles	✓	✓
Specs
Map limit	3 maps	3 maps
Collaborator limit	Not published	1 users
Export formats	Not published	Image
Our review
Pros	Service blueprints connect customer journeys with frontstage and backstage processes AI assists with journey-map and persona generation and image import Exports include PNG, PDF, CSV, and PPTX across paid plans	Free plan includes journey mapping, public links, and PDF export Pro adds unlimited maps and personas for €9 per user per month Supports Jira, databases, CRM, analytics, feedback, and API connectors
Cons	The Free plan is limited to 3 customer journey maps PDF, CSV, presentation mode, and version history start on Pro Advanced controls such as SSO, MFA, and IP whitelisting require Enterprise	Free plan is limited to 3 maps and 1 collaborator Business pricing rises to €39 per user per month Enterprise pricing is not shown
Our verdict	UXPressia is an online customer experience mapping and management platform for CX, UX, and service-design teams. It supports customer journey maps, personas, service blueprints, impact maps, emotion and sentiment mapping, and collaborative… Read the review →	Milkymap is a web-based customer journey mapping and management platform for consultants, small and medium-sized teams, and larger organizations. It organizes customer journeys into episodes and touchpoints, with persona assignment,… Read the review →

Strengths and trade-offs

• UXPressia — where it wins

  • Service blueprints connect customer journeys with frontstage and backstage processes
  • AI assists with journey-map and persona generation and image import
  • Exports include PNG, PDF, CSV, and PPTX across paid plans

  Where it doesn't

  • The Free plan is limited to 3 customer journey maps
  • PDF, CSV, presentation mode, and version history start on Pro
  • Advanced controls such as SSO, MFA, and IP whitelisting require Enterprise

• Milkymap — where it wins

  • Free plan includes journey mapping, public links, and PDF export
  • Pro adds unlimited maps and personas for €9 per user per month
  • Supports Jira, databases, CRM, analytics, feedback, and API connectors

  Where it doesn't

  • Free plan is limited to 3 maps and 1 collaborator
  • Business pricing rises to €39 per user per month
  • Enterprise pricing is not shown

• UXPressia9.8/10 · Free plan · paid from $36/user/mo

  A broad journey-mapping suite with collaboration, AI, service blueprints, and reporting.

  Visit UXPressiaFull verdict →
• Milkymap7.1/10 · Free plan · paid from €9/user/mo · 30-day trial

  A flexible, integration-friendly journey mapping tool with a low-cost Pro tier.

  Visit MilkymapFull verdict →