Milkymap
Milkymap: A flexible, integration-friendly journey mapping tool with a low-cost Pro tier. Ranked #10 of 23 in Customer Journey Mapping Software by our editors (8.3/10); pricing: Free plan · 30-day trial; best for budget-conscious teams needing integrations.
At a glance
- Editor score8.3 / 10
- PricingFree plan · 30-day trial
- Best forBudget-conscious teams needing integrations
- Free planYes
- Paid from€9/user/mo
- Facts checked20 Sep 2026
Where it wins
- Free plan includes journey mapping, public links, and PDF export
- Pro adds unlimited maps and personas for €9 per user per month
- Supports Jira, databases, CRM, analytics, feedback, and API connectors
Where it doesn't
- Free plan is limited to 3 maps and 1 collaborator
- Business pricing rises to €39 per user per month
- Enterprise pricing is not shown
Our verdict on Milkymap
Milkymap is a web-based customer journey mapping and management platform for consultants, small and medium-sized teams, and larger organizations. It organizes customer journeys into episodes and touchpoints, with persona assignment, emotion curves, KPIs, collaboration, feedback requests, dashboards, and customer-experience lifecycle models. Its scope suits teams that need to visualize, analyze, share, and improve customer experiences across sectors such as healthcare, retail, telecom, automotive, B2B, and government.
Pricing is structured around three tiers. Satellite Free covers journey mapping, public link sharing, and PDF export, with category specifications listing a limit of 3 maps, 1 collaborator, and image export. Satellite Pro costs €9 per user per month when billed monthly and adds unlimited journey maps, unlimited personas, plus PNG and Excel export. Galaxy Business costs €39 per user per month on monthly billing and adds multi-user journey management, channel management, CSV import/export, collaboration, and comments. Galaxy Enterprise adds single sign-on, two-way Jira integration, data connectors, and a dedicated account manager. A 30-day Galaxy Business trial requires a valid payment instrument.
Integration breadth is a central strength. Milkymap connects with Jira, SQL and NoSQL databases, CRM systems, analytics tools, customer feedback sources, and API connectors, while supporting PDF, PNG, Excel, CSV, and native exports. The result is a practical fit for teams that want journey maps connected to operational and customer data rather than kept as standalone documents. Smaller teams should start with Satellite Free or Pro, while collaborative departments may need Galaxy Business. Organizations requiring enterprise access controls and dedicated account support should consider Galaxy Enterprise; teams seeking a simpler, narrowly focused mapping tool may find this broader management approach unnecessary.
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Milkymap pricing
All 4 Milkymap plans and prices →
Milkymap fact sheet
| Free plan | Yes |
|---|---|
| Paid from | €9/user/mo |
| Service blueprints | Not verified |
| Emotion mapping | Yes |
| Persona profiles | Yes |
| Map limit | 3 maps |
| Collaborator limit | 1 users |
| Export formats | Image |
| Free trial | 30 days · card required |
| Deployment | Cloud, Mobile |
| Platforms | Web |
| Support | Email, Phone, Tickets, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: Jira, SQL databases, NoSQL databases, CRM systems, analytics tools, customer feedback sources … |
| Pricing | Free plan · 30-day trial (source) |
| Website | milkymap.com |
| Facts checked | 20 Sep 2026 |
Milkymap integrations
Milkymap lists 7 integrations on its own site.
- Jira
- SQL databases
- NoSQL databases
- CRM systems
- analytics tools
- customer feedback sources
- API connectors
Alternatives to Milkymap
- UXPressiaA broad journey-mapping suite with collaboration, AI, service blueprints, and reporting.9.4
- SmaplyA research-led web platform for mapping journeys, services, personas, and portfolios.9.2
- Customer Journey AppA structured web-based mapper for small CX teams that need AI and export options.9.0
See all Milkymap alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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