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Head-to-head · Law Enforcement Software

Sun Ridge RIMS vs HxGN OnCall

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Sun Ridge RIMS #4 in Law Enforcement Software 8.9/10 Pricing on request ✓ 1 of 4 features Visit Sun Ridge
HxGN OnCall #6 in Law Enforcement Software 8.7/10 Pricing on request ✓ 3 of 4 features Visit Hexagon

Sun Ridge RIMS leads on 0 checks, HxGN OnCall on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSun Ridge RIMS · 8.9/10
  • Most featuresHxGN OnCall · 3 of 4

Sun Ridge RIMS scores higher on our rubric for law enforcement software: 8.9 against 8.7 out of 10; our editors rank them #4 and #6.

Sun Ridge RIMS is the better fit for agencies preferring self-hosted CAD and RMS. HxGN OnCall is the better fit for agencies needing CAD, RMS and citizen reporting.

  • Sun Ridge RIMS fits best

    Agencies preferring self-hosted CAD and RMS

  • HxGN OnCall fits best

    Agencies needing CAD, RMS and citizen reporting

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Sun Ridge RIMS 8.9/10 Visit ↗ HxGN OnCall 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #4 in Law Enforcement Software #6 in Law Enforcement Software
Best for Agencies preferring self-hosted CAD and RMS Agencies needing CAD, RMS and citizen reporting
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Self-hosted, Desktop, Mobile Cloud, Self-hosted, Browser extension
Platforms Windows, iOS, Android Web, iOS, Android
Integrations 6 integrations 3 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Sun Ridge RIMS 1/4 · HxGN OnCall 3/4
CAD dispatch Not checked yet ✓ (best)
Records management ✓ ✓
Mobile access Not checked yet ✓ (best)
Evidence management Not checked yet Not checked yet
Specs
Deployment Not checked yet Both
Integration options Not checked yet ArcGIS; Microsoft Azure; RabbitMQ
Our review
Pros
  • Combines CAD, RMS, evidence tracking, and mobile field workflows
  • Supports police, fire, and EMS dispatch with location and GPS recommendations
  • Connects with CLETS, NCIC, NLETS, CJIS, Getac, and Panasonic
  • Combines CAD, records management, analytics and major incident planning
  • Mobile field tools link responders with dispatch and records information
  • Offers cloud or on-premises deployment and an online citizen portal
Cons
  • Pricing requires a sales contact rather than a published plan
  • Self-hosted deployment puts application-server operations on the agency
  • Desktop workstation requirements specify Windows 11
  • The portfolio's modules may require separate selection and coordination
  • Its listed integrations are ArcGIS, Microsoft Azure and RabbitMQ
  • No public pricing is available; agencies must contact sales
Our verdict

Sun Ridge RIMS is an integrated public safety suite for law enforcement and Fire/EMS agencies. Its CAD tools cover call taking, dispatcher workflows, incident entry, unit recommendations, resource management, and status reporting. The RMS…

Read the review →

HxGN OnCall is Hexagon's modular public safety software portfolio for law enforcement and other emergency response agencies. Its suites cover computer-aided dispatch and incident management, law enforcement records, analytics, major…

Read the review →
  1. Sun Ridge RIMSLaw Enforcement Software 8.9Pricing on request
  2. HxGN OnCallLaw Enforcement Software 8.7Pricing on request

Strengths and trade-offs

  • Sun Ridge RIMS — where it wins

    • Combines CAD, RMS, evidence tracking, and mobile field workflows
    • Supports police, fire, and EMS dispatch with location and GPS recommendations
    • Connects with CLETS, NCIC, NLETS, CJIS, Getac, and Panasonic

    Where it doesn't

    • Pricing requires a sales contact rather than a published plan
    • Self-hosted deployment puts application-server operations on the agency
    • Desktop workstation requirements specify Windows 11

  • HxGN OnCall — where it wins

    • Combines CAD, records management, analytics and major incident planning
    • Mobile field tools link responders with dispatch and records information
    • Offers cloud or on-premises deployment and an online citizen portal

    Where it doesn't

    • The portfolio's modules may require separate selection and coordination
    • Its listed integrations are ArcGIS, Microsoft Azure and RabbitMQ
    • No public pricing is available; agencies must contact sales
  • Sun Ridge RIMS8.9/10 · Pricing on request

    A self-hosted CAD and RMS suite spanning dispatch, investigations, evidence, and mobile reporting.

    Visit Sun RidgeFull verdict →
  • HxGN OnCall8.7/10 · Pricing on request

    A modular public safety portfolio spanning dispatch, records, analytics and citizen reporting.

    Visit HexagonFull verdict →

More comparisons

All law enforcement software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update