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Head-to-head · Law Enforcement Software

SmartCOP vs HxGN OnCall

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score SmartCOP #3 in Law Enforcement Software 9.0/10 Pricing on request ✓ 1 of 4 features Visit SmartCOP
HxGN OnCall #6 in Law Enforcement Software 8.7/10 Pricing on request ✓ 3 of 4 features Visit Hexagon

SmartCOP leads on 0 checks, HxGN OnCall on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSmartCOP · 9.0/10
  • Most featuresHxGN OnCall · 3 of 4

SmartCOP scores higher on our rubric for law enforcement software: 9.0 against 8.7 out of 10; our editors rank them #3 and #6.

SmartCOP is the better fit for agencies wanting dispatch, records and corrections together. HxGN OnCall is the better fit for agencies needing CAD, RMS and citizen reporting.

  • SmartCOP fits best

    Agencies wanting dispatch, records and corrections together

  • HxGN OnCall fits best

    Agencies needing CAD, RMS and citizen reporting

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Side by side

Feature SmartCOP 9.0/10 Visit ↗ HxGN OnCall 8.7/10 Visit ↗
At a glance
Editor score 9.0 8.7
Ranking #3 in Law Enforcement Software #6 in Law Enforcement Software
Best for Agencies wanting dispatch, records and corrections together Agencies needing CAD, RMS and citizen reporting
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Self-hosted Cloud, Self-hosted, Browser extension
Platforms Web, iOS, Android Web, iOS, Android
Integrations 11 integrations 3 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features SmartCOP 1/4 · HxGN OnCall 3/4
CAD dispatch Not checked yet ✓ (best)
Records management ✓ ✓
Mobile access Not checked yet ✓ (best)
Evidence management Not checked yet Not checked yet
Specs
Deployment Not checked yet Both
Integration options Not checked yet ArcGIS; Microsoft Azure; RabbitMQ
Our review
Pros
  • Combines emergency call handling, CAD, records and jail workflows
  • Adds NIBRS reporting, evidence tracking and mobile field access
  • Supports cloud or self-hosted deployment and public-safety integrations
  • Combines CAD, records management, analytics and major incident planning
  • Mobile field tools link responders with dispatch and records information
  • Offers cloud or on-premises deployment and an online citizen portal
Cons
  • Purchase pricing is negotiated through sales
  • The broad suite may exceed the needs of agencies seeking one focused tool
  • Public safety workflows may require agency-specific configuration
  • The portfolio's modules may require separate selection and coordination
  • Its listed integrations are ArcGIS, Microsoft Azure and RabbitMQ
  • No public pricing is available; agencies must contact sales
Our verdict

SmartCOP brings dispatch, records management, mobile field operations and corrections into a public safety software suite for law enforcement, fire, EMS and other public agencies. It is suited to agencies that want emergency-call handling,…

Read the review →

HxGN OnCall is Hexagon's modular public safety software portfolio for law enforcement and other emergency response agencies. Its suites cover computer-aided dispatch and incident management, law enforcement records, analytics, major…

Read the review →
  1. SmartCOPLaw Enforcement Software 9.0Pricing on request
  2. HxGN OnCallLaw Enforcement Software 8.7Pricing on request

Strengths and trade-offs

  • SmartCOP — where it wins

    • Combines emergency call handling, CAD, records and jail workflows
    • Adds NIBRS reporting, evidence tracking and mobile field access
    • Supports cloud or self-hosted deployment and public-safety integrations

    Where it doesn't

    • Purchase pricing is negotiated through sales
    • The broad suite may exceed the needs of agencies seeking one focused tool
    • Public safety workflows may require agency-specific configuration

  • HxGN OnCall — where it wins

    • Combines CAD, records management, analytics and major incident planning
    • Mobile field tools link responders with dispatch and records information
    • Offers cloud or on-premises deployment and an online citizen portal

    Where it doesn't

    • The portfolio's modules may require separate selection and coordination
    • Its listed integrations are ArcGIS, Microsoft Azure and RabbitMQ
    • No public pricing is available; agencies must contact sales
  • SmartCOP9.0/10 · Pricing on request

    A broad public safety platform for agencies coordinating dispatch, records and jail workflows.

    Visit SmartCOPFull verdict →
  • HxGN OnCall8.7/10 · Pricing on request

    A modular public safety portfolio spanning dispatch, records, analytics and citizen reporting.

    Visit HexagonFull verdict →

More comparisons

All law enforcement software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update