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Head-to-head · Law Enforcement Software

HxGN OnCall vs CivicRMS

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score HxGN OnCall #6 in Law Enforcement Software 8.7/10 Pricing on request ✓ 3 of 4 features Visit Hexagon
CivicRMS #7 in Law Enforcement Software 8.6/10 Pricing on request ✓ 4 of 4 features Visit CivicEye

HxGN OnCall leads on 0 checks, CivicRMS on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHxGN OnCall · 8.7/10
  • Most featuresCivicRMS · 4 of 4

HxGN OnCall scores higher on our rubric for law enforcement software: 8.7 against 8.6 out of 10; our editors rank them #6 and #7.

On deployment, HxGN OnCall gives you Both where CivicRMS offers Cloud.

HxGN OnCall is the better fit for agencies needing CAD, RMS and citizen reporting. CivicRMS is the better fit for agencies prioritizing records with CAD-linked workflows.

  • HxGN OnCall fits best

    Agencies needing CAD, RMS and citizen reporting

  • CivicRMS fits best

    Agencies prioritizing records with CAD-linked workflows

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Side by side

Feature HxGN OnCall 8.7/10 Visit ↗ CivicRMS 8.6/10 Visit ↗
At a glance
Editor score 8.7 8.6
Ranking #6 in Law Enforcement Software #7 in Law Enforcement Software
Best for Agencies needing CAD, RMS and citizen reporting Agencies prioritizing records with CAD-linked workflows
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet —
Free trial — —
Deployment Cloud, Self-hosted, Browser extension Cloud
Platforms Web, iOS, Android Web, Windows, macOS, Linux, iOS, Android
Integrations 3 integrations 8 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features HxGN OnCall 3/4 · CivicRMS 4/4
CAD dispatch ✓ ✓
Records management ✓ ✓
Mobile access ✓ ✓
Evidence management Not checked yet ✓ (best)
Specs
Deployment Both Cloud
Integration options ArcGIS; Microsoft Azure; RabbitMQ CAD systems; jail management systems (JMS); third-party evidence software; GIS Address; warrants; scofflaw; DMV; Google Maps
Our review
Pros
  • Combines CAD, records management, analytics and major incident planning
  • Mobile field tools link responders with dispatch and records information
  • Offers cloud or on-premises deployment and an online citizen portal
  • Supports NIBRS validation and compliant reporting.
  • Tracks evidence with barcodes, locations and audit logs.
  • Connects CAD analytics with mobile field reporting.
Cons
  • The portfolio's modules may require separate selection and coordination
  • Its listed integrations are ArcGIS, Microsoft Azure and RabbitMQ
  • No public pricing is available; agencies must contact sales
  • Pricing requires a sales discussion and depends on agency requirements.
  • Its broad records scope may exceed the needs of agencies seeking a narrow tool.
  • Fragmented search is designed for large record indexes, not a simple records workflow.
Our verdict

HxGN OnCall is Hexagon's modular public safety software portfolio for law enforcement and other emergency response agencies. Its suites cover computer-aided dispatch and incident management, law enforcement records, analytics, major…

Read the review →

CivicRMS is CivicEye’s cloud-based records management system for law-enforcement agencies. It centralizes dispatch, incident, arrest, inmate and other public-safety records, with modules for evidence and warrants. Its combination of…

Read the review →
  1. HxGN OnCallLaw Enforcement Software 8.7Pricing on request
  2. CivicRMSLaw Enforcement Software 8.6Pricing on request

Strengths and trade-offs

  • HxGN OnCall — where it wins

    • Combines CAD, records management, analytics and major incident planning
    • Mobile field tools link responders with dispatch and records information
    • Offers cloud or on-premises deployment and an online citizen portal

    Where it doesn't

    • The portfolio's modules may require separate selection and coordination
    • Its listed integrations are ArcGIS, Microsoft Azure and RabbitMQ
    • No public pricing is available; agencies must contact sales

  • CivicRMS — where it wins

    • Supports NIBRS validation and compliant reporting.
    • Tracks evidence with barcodes, locations and audit logs.
    • Connects CAD analytics with mobile field reporting.

    Where it doesn't

    • Pricing requires a sales discussion and depends on agency requirements.
    • Its broad records scope may exceed the needs of agencies seeking a narrow tool.
    • Fragmented search is designed for large record indexes, not a simple records workflow.
  • HxGN OnCall8.7/10 · Pricing on request

    A modular public safety portfolio spanning dispatch, records, analytics and citizen reporting.

    Visit HexagonFull verdict →
  • CivicRMS8.6/10 · Pricing on request

    A cloud RMS that links police records with CAD, jail, evidence and mobile workflows.

    Visit CivicEyeFull verdict →

More comparisons

All law enforcement software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update