Sun Ridge RIMS
Integrated CAD, records management, and field applications for public safety agencies.
At a glance
- Editor scoreNot yet scored
- PricingPricing on request
- Best forAgencies needing CAD, RMS, and mobile casework
- Dispatch managementYes
- Facts checked24 Sep 2026
Where it wins
- CAD supports call-taking, dispatch, unit recommendations, and resource management.
- RMS covers cases, warrants, citations, investigations, and evidence chain of custody.
- Mobile tools provide CAD/RMS access, status reporting, and case-report workflows.
Where it doesn't
- Desktop workstation requirements specify Windows 11.
- Mobile devices connect back to an agency application server.
- Pricing requires contacting sales.
Our verdict on Sun Ridge RIMS
Sun Ridge RIMS brings computer-aided dispatch, records management, and field applications together for law enforcement and Fire/EMS agencies. Its scope spans call-taking and dispatch through incident records, investigations, evidence and property, and mobile reporting. That breadth suits agencies looking to connect dispatchers’ workflows with officers’ access to CAD and RMS information rather than assemble those tasks around separate tools. The published deployment options include self-hosted, desktop, and mobile operation, with Windows, iOS, and Android platforms identified.
Dispatch workflows include incident entry and logs, scheduled incidents, and dispatcher-defined questions. The system can recommend police, fire, and EMS units using location, incident type, and GPS. On the records side, it manages people, vehicles, cases, warrants, citations, and permits, with report approvals, routing, investigations, and audit history. Evidence and property tracking includes chain of custody. The mobile applications add unit status reporting, queries, messaging, incident creation, AVL, and location history. This makes RIMS a fit for agencies that need both operational dispatch and detailed law-enforcement casework; buyers seeking only a narrow dispatch or records tool may find its suite scope broader than needed.
Platform and deployment fit deserve attention before procurement. Desktop workstation requirements specify Windows 11, while iRIMS supports Android and iOS devices connecting back to an agency application server. Listed integrations include Getac and Panasonic, along with CLETS, NCIC, NLETS, and CJIS. Support channels include phone, email, and documentation, and the vendor states 24/7 support; the listed security feature is two-factor authentication. Pricing is contact-sales, so agencies should discuss costs and deployment requirements directly with Sun Ridge Systems. RIMS is most appropriate for teams prepared to evaluate an integrated, self-hosted-capable suite, rather than buyers seeking a published self-service plan or a standalone mobile app.
Sun Ridge RIMS pricing
Sun Ridge RIMS fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Dispatch management | Yes |
| Records management | Yes |
| Emergency call handling | Yes |
| Mobile field access | Yes |
| Deployment options | On-premise |
| Deployment | Self-hosted, Desktop, Mobile |
| Platforms | Windows, iOS, Android |
| Compliance & security | 2FA |
| Support | Phone, Email, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Getac, Panasonic, CLETS, NCIC, NLETS, CJIS See all → |
| Pricing | Pricing on request |
| Website | sunridgesystems.com |
| Facts checked | 24 Sep 2026 |
Sun Ridge RIMS integrations
Sun Ridge RIMS lists 6 integrations on its own site.
- Getac
- Panasonic
- CLETS
- NCIC
- NLETS
- CJIS
See all Sun Ridge RIMS integrations →
Alternatives to Sun Ridge RIMS
- ARMSA broad CAD and records suite for agencies that need connected dispatch and case workflows.—
- Mark43 Public Safety PlatformA broad cloud suite for agencies bringing dispatch, records, and field work together.—
- SmartCOPAn end-to-end suite for agencies coordinating dispatch, records, field work and corrections.—
See all Sun Ridge RIMS alternatives →
Sun Ridge RIMS vs the competition
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Compare Sun Ridge RIMS with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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