Sun Ridge RIMS vs First Due

Sun Ridge RIMS—Visit First Due—Visit

Sun Ridge RIMS #6 in Public Safety software —/10 Pricing on request ✓ 4 of 4 features Visit Sun Ridge RIMS

vs

First Due #7 in Public Safety software —/10 Pricing on request ✓ 4 of 4 features Visit First Due

• Sun Ridge RIMS fits best

  Agencies needing CAD, RMS, and mobile casework

• First Due fits best

  Fire and EMS departments with broad operations

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Side by side

Feature	Sun Ridge RIMS —/10 Visit ↗	First Due —/10 Visit ↗
At a glance
Editor score	—	—
Ranking	#6 in Public Safety software	#7 in Public Safety software
Best for	Agencies needing CAD, RMS, and mobile casework	Fire and EMS departments with broad operations
Pricing model	Paid	Paid
Starting price	Not published	Not published
Free plan	Not published	Not published
Free trial	—	—
Deployment	Self-hosted, Desktop, Mobile	Cloud, Mobile
Platforms	Windows, iOS, Android	Web, iOS, Android
Support	Phone, Email, Docs · 24/7	Phone
Compliance	2FA	SOC 2
Integrations	6 integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Sun Ridge RIMS 4/4 · First Due 4/4
Dispatch management	✓	✓
Records management	✓	✓
Emergency call handling	✓	✓
Mobile field access	✓	✓
Specs
Deployment options	On-premise	Cloud
Our review
Pros	CAD supports call-taking, dispatch, unit recommendations, and resource management. RMS covers cases, warrants, citations, investigations, and evidence chain of custody. Mobile tools provide CAD/RMS access, status reporting, and case-report workflows.	Combines incident reporting, ePCR, CAD workflows and mobile response. Covers inspections, scheduling, personnel, assets, training and command. Connects with CAD systems and public-safety tools including Esri and Hexagon.
Cons	Desktop workstation requirements specify Windows 11. Mobile devices connect back to an agency application server. Pricing requires contacting sales.	Broad module coverage may be more than a narrowly focused agency needs. Pricing is provided through a sales conversation rather than published plans. Cloud deployment may not suit agencies requiring on-premises software.
Our verdict	Sun Ridge RIMS brings computer-aided dispatch, records management, and field applications together for law enforcement and Fire/EMS agencies. Its scope spans call-taking and dispatch through incident records, investigations, evidence and… Read the review →	First Due brings operational tools for fire and EMS agencies into a cloud-based platform. Its scope reaches from incident documentation and electronic patient care reporting (ePCR) to prevention, scheduling, assets, training and incident… Read the review →

Strengths and trade-offs

• Sun Ridge RIMS — where it wins

  • CAD supports call-taking, dispatch, unit recommendations, and resource management.
  • RMS covers cases, warrants, citations, investigations, and evidence chain of custody.
  • Mobile tools provide CAD/RMS access, status reporting, and case-report workflows.

  Where it doesn't

  • Desktop workstation requirements specify Windows 11.
  • Mobile devices connect back to an agency application server.
  • Pricing requires contacting sales.

• First Due — where it wins

  • Combines incident reporting, ePCR, CAD workflows and mobile response.
  • Covers inspections, scheduling, personnel, assets, training and command.
  • Connects with CAD systems and public-safety tools including Esri and Hexagon.

  Where it doesn't

  • Broad module coverage may be more than a narrowly focused agency needs.
  • Pricing is provided through a sales conversation rather than published plans.
  • Cloud deployment may not suit agencies requiring on-premises software.

• Sun Ridge RIMS—/10 · Pricing on request

  A broad CAD and RMS suite for agencies managing dispatch, records, evidence, and field reporting.

  Visit Sun Ridge RIMSFull verdict →
• First Due—/10 · Pricing on request

  A cloud platform spanning incident response, prevention, staffing, assets and training.

  Visit First DueFull verdict →