Shop-Ware vs NAPA TRACS

Shop-Ware8.7Visit NAPA TRACS7.7Visit

Higher score Shop-Ware #3 in Repair Shop Software 8.7/10 Paid ✓ 2 of 6 features Visit Shop-Ware

vs

NAPA TRACS #7 in Repair Shop Software 7.7/10 Paid ✓ 6 of 6 features Visit NAPA TRACS

• Shop-Ware fits best

  Multi-location shops prioritizing depth and analytics

• NAPA TRACS fits best

  Independent shops wanting parts-connected management

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Side by side

Feature	Shop-Ware 8.7/10 Visit ↗	NAPA TRACS 7.7/10 Visit ↗
At a glance
Editor score	8.7	7.7
Ranking	#3 in Repair Shop Software	#7 in Repair Shop Software
Best for	Multi-location shops prioritizing depth and analytics	Independent shops wanting parts-connected management
Pricing model	Paid	Paid
Starting price	$249/mo	$109/mo (best)
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Desktop, Mobile
Platforms	Web	Windows, iOS, Android
Support	Email, Phone, Docs	Phone, Email
Integrations	10 integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Shop-Ware 2/6 · NAPA TRACS 6/6
Appointment scheduling	Not checked yet	✓ (best)
Parts inventory	✓	✓
Vehicle service history	✓	✓
Accounting integration	Not checked yet	✓ (best)
Customer messaging	Not checked yet	✓ (best)
Multi-location support	Not checked yet	✓ (best)
Specs
Mobile access	Not checked yet	Native_app
Our review
Pros	Digital inspections share photos, videos, and notes for customer review. Repair orders, estimates, inventory, and technician time are covered. Master adds business analytics, inventory tracking, and coaching dashboards.	Silver includes estimates, invoices, parts ordering and inventory for $109/month. Schedules appointments and assigns jobs based on technician availability. Mobile app supports VIN scanning and access on iOS and Android.
Cons	Startup begins at $279 per location monthly. Unlimited two-way texting and API connections require Pro. Ultimate+ costs $999 per location monthly on monthly billing.	No free plan; Silver starts at $109/month. Unlimited users and two-way texting require Gold Plus at $249/month. Silver lacks Gold's repair information, time clock and advanced reporting.
Our verdict	Shop-Ware is cloud-based management software for independent automotive repair shops, family-owned garages, and multishop organizations. It brings repair orders, estimates, digital inspections, customer approvals, parts, technician… Read the review →	NAPA TRACS brings estimates, invoicing, parts ordering, scheduling, inventory and customer updates into shop management software for independent auto repair businesses. Shops can use integrated labor times and parts information to prepare… Read the review →

Strengths and trade-offs

• Shop-Ware — where it wins

  • Digital inspections share photos, videos, and notes for customer review.
  • Repair orders, estimates, inventory, and technician time are covered.
  • Master adds business analytics, inventory tracking, and coaching dashboards.

  Where it doesn't

  • Startup begins at $279 per location monthly.
  • Unlimited two-way texting and API connections require Pro.
  • Ultimate+ costs $999 per location monthly on monthly billing.

• NAPA TRACS — where it wins

  • Silver includes estimates, invoices, parts ordering and inventory for $109/month.
  • Schedules appointments and assigns jobs based on technician availability.
  • Mobile app supports VIN scanning and access on iOS and Android.

  Where it doesn't

  • No free plan; Silver starts at $109/month.
  • Unlimited users and two-way texting require Gold Plus at $249/month.
  • Silver lacks Gold's repair information, time clock and advanced reporting.

• Shop-Ware8.7/10 · Paid

  Deep repair workflows and analytics for shops prepared to pay per location.

  Visit Shop-WareFull verdict →
• NAPA TRACS7.7/10 · Paid

  Parts-connected shop management with estimates, scheduling, inventory and customer updates.

  Visit NAPA TRACSFull verdict →