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Head-to-head · IT Incident Management Software

Rootly vs OpsKnight

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Rootly #6 in IT Incident Management Software 8.9/10 14-day trial Free trial✓ 5 of 5 features Visit Rootly
OpsKnight #8 in IT Incident Management Software 8.7/10 Free plan Free plan✓ 5 of 5 features Visit OpsKnight

Rootly leads on 0 checks, OpsKnight on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreRootly · 8.9/10
  • Free planonly OpsKnight
  • Free trialonly Rootly

Rootly scores higher on our rubric for it incident management software: 8.9 against 8.7 out of 10; our editors rank them #6 and #8.

OpsKnight offers free plan; Rootly doesn't. On status page, Rootly gives you Advanced where OpsKnight offers Basic.

Rootly is the better fit for teams focused on structured response workflows. OpsKnight is the better fit for self-hosters wanting a complete open-source pager.

  • Rootly fits best

    Teams focused on structured response workflows

  • OpsKnight fits best

    Self-hosters wanting a complete open-source pager

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Rootly 8.9/10 Visit ↗ OpsKnight 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #6 in IT Incident Management Software #8 in IT Incident Management Software
Best for Teams focused on structured response workflows Self-hosters wanting a complete open-source pager
Pricing model Paid Free
Starting price $20/user/mo Free plan
Free plan — ✓ (best)
Free trial 14 days —
Deployment Cloud, Mobile Self-hosted, Browser extension, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Docs · 24/7 Community, Docs
Integrations 10 integrations 27+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market
Features Rootly 5/5 · OpsKnight 5/5
On-call scheduling ✓ ✓
Escalation policies ✓ ✓
Post-incident reviews ✓ ✓
Stakeholder updates ✓ ✓
ChatOps incident actions ✓ ✓
Specs
Status page Advanced Basic
Our review
Pros
  • Covers triage, escalation, workflows, communications, and retrospectives
  • Includes Slack and Microsoft Teams incident collaboration
  • Offers AI investigation support, summaries, and similar-incident analysis
  • On-call schedules, rotations, overrides, and ordered escalations
  • Paging across email, SMS, push, Slack, WhatsApp, and webhooks
  • Status pages, Slack war rooms, postmortems, and alert deduplication
Cons
  • Incident Response and On-Call Essentials are priced separately
  • There is no permanent free plan
  • Advanced enterprise controls require contact with sales
  • Requires teams to operate the deployment and supporting infrastructure
  • No hosted SaaS cloud is provided
  • Native voice calling is not included in the Community release
Our verdict

Rootly is an incident management platform for engineering, SRE, DevOps, and operations teams. It brings incident declaration, triage, lifecycle tracking, alert routing, on-call scheduling, escalation policies, runbooks, stakeholder…

Read the review →

OpsKnight is a self-hosted incident-management product for engineering and operations teams that run their own infrastructure. It brings incident creation, triage, assignment, acknowledgement, snoozing, suppression, and resolution into one…

Read the review →
  1. RootlyIT Incident Management Software 8.914-day trial
  2. OpsKnightIT Incident Management Software 8.7Free plan

Strengths and trade-offs

  • Rootly — where it wins

    • Covers triage, escalation, workflows, communications, and retrospectives
    • Includes Slack and Microsoft Teams incident collaboration
    • Offers AI investigation support, summaries, and similar-incident analysis

    Where it doesn't

    • Incident Response and On-Call Essentials are priced separately
    • There is no permanent free plan
    • Advanced enterprise controls require contact with sales

  • OpsKnight — where it wins

    • On-call schedules, rotations, overrides, and ordered escalations
    • Paging across email, SMS, push, Slack, WhatsApp, and webhooks
    • Status pages, Slack war rooms, postmortems, and alert deduplication

    Where it doesn't

    • Requires teams to operate the deployment and supporting infrastructure
    • No hosted SaaS cloud is provided
    • Native voice calling is not included in the Community release

More comparisons

All IT incident management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update