RingCentral RingEX vs Vonage Business Communications

RingCentral RingEX9.2Visit Vonage Business Communications8.8Visit

Higher score RingCentral RingEX #2 in Cloud Telephony Solutions 9.2/10 14-day trial Free trial✓ 1 of 5 features Visit RingCentral

vs

Vonage Business Communications #6 in Cloud Telephony Solutions 8.8/10 Paid ✓ 1 of 5 features Visit Vonage

• RingCentral RingEX fits best

  Organizations needing a broad business phone suite

• Vonage Business Communications fits best

  Businesses wanting calling with messaging and meetings

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Side by side

Feature	RingCentral RingEX 9.2/10 Visit ↗	Vonage Business Communications 8.8/10 Visit ↗
At a glance
Editor score	9.2	8.8
Ranking	#2 in Cloud Telephony Solutions	#6 in Cloud Telephony Solutions
Best for	Organizations needing a broad business phone suite	Businesses wanting calling with messaging and meetings
Pricing model	Paid	Paid
Starting price	$19.99/user/mo	—
Free plan	—	—
Free trial	14 days	—
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile, Browser extension
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, iOS, Android, Chrome extension
Support	Phone, Live chat, Community, Docs · 24/7	Phone, Live chat, Tickets, Community, Docs
Compliance	SOC 2, ISO 27001, HIPAA, SSO/SAML	ISO 27001, PCI DSS
Integrations	500+ integrations	50+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features RingCentral RingEX 1/5 · Vonage Business Communications 1/5
Call recording	Not checked yet	Not checked yet
Auto attendant	✓	✓
Mobile apps	Not checked yet	Not checked yet
International calling	Not checked yet	Not checked yet
Video conferencing	Not checked yet	Not checked yet
Specs
Number types	Not checked yet	Not checked yet
Our review
Pros	Combines calling, SMS, messaging, video meetings, fax, and voicemail. Auto-attendant, multi-level IVR, custom routing, and business-hour rules. Works across web, desktop, mobile, and 500 integrations.	Unlimited domestic calling with SMS and MMS from a business number Virtual receptionist features include customizable call menus Higher plans add call recording, voicemail transcription, and call groups
Cons	Automatic call recording starts with Premium, not Essentials or Standard. Advanced handling and developer tools are also reserved for Premium. The annual-billed Essentials entry price differs from Standard's monthly price.	Call recording and voicemail transcription are limited to Advanced Video meetings and team messaging require Premium or Advanced Feature availability and pricing vary by plan and contract terms
Our verdict	RingCentral RingEX brings business calling, SMS, team messaging, video meetings, fax, voicemail, and integrations into a cloud communications suite. Its auto-attendant, single- and multi-level IVR, custom routing, and business-hour rules… Read the review →	Vonage Business Communications brings business calling, SMS and MMS, voicemail, video meetings, team messaging, and virtual receptionist functions into a cloud-based service. It is aimed at businesses that want calling alongside messaging… Read the review →

Strengths and trade-offs

• RingCentral RingEX — where it wins

  • Combines calling, SMS, messaging, video meetings, fax, and voicemail.
  • Auto-attendant, multi-level IVR, custom routing, and business-hour rules.
  • Works across web, desktop, mobile, and 500 integrations.

  Where it doesn't

  • Automatic call recording starts with Premium, not Essentials or Standard.
  • Advanced handling and developer tools are also reserved for Premium.
  • The annual-billed Essentials entry price differs from Standard's monthly price.

• Vonage Business Communications — where it wins

  • Unlimited domestic calling with SMS and MMS from a business number
  • Virtual receptionist features include customizable call menus
  • Higher plans add call recording, voicemail transcription, and call groups

  Where it doesn't

  • Call recording and voicemail transcription are limited to Advanced
  • Video meetings and team messaging require Premium or Advanced
  • Feature availability and pricing vary by plan and contract terms

• RingCentral RingEX9.2/10 · 14-day trial

  A broad business phone suite with flexible routing and tiered collaboration features.

  Visit RingCentralFull verdict →
• Vonage Business Communications8.8/10 · Paid

  Combines business calling, messaging, meetings, voicemail, and call management in one service.

  Visit VonageFull verdict →