Avaya Cloud Office vs Vonage Business Communications

AOAvaya Cloud Office9.0Visit Vonage Business Communications8.8Visit

Higher score AO Avaya Cloud Office #4 in Cloud Telephony Solutions 9.0/10 Paid ✓ 1 of 5 features Visit Avaya

vs

Vonage Business Communications #6 in Cloud Telephony Solutions 8.8/10 Paid ✓ 1 of 5 features Visit Vonage

• Avaya Cloud Office fits best

  Businesses wanting telephony plus collaboration tools

• Vonage Business Communications fits best

  Businesses wanting calling with messaging and meetings

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Side by side

Feature	AOAvaya Cloud Office 9.0/10 Visit ↗	Vonage Business Communications 8.8/10 Visit ↗
At a glance
Editor score	9.0	8.8
Ranking	#4 in Cloud Telephony Solutions	#6 in Cloud Telephony Solutions
Best for	Businesses wanting telephony plus collaboration tools	Businesses wanting calling with messaging and meetings
Pricing model	Paid	Paid
Starting price	—	—
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile, Browser extension
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, iOS, Android, Chrome extension
Support	Docs · 24/7	Phone, Live chat, Tickets, Community, Docs
Compliance	SOC 2	ISO 27001, PCI DSS
Integrations	300+ integrations	50+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Avaya Cloud Office 1/5 · Vonage Business Communications 1/5
Call recording	Not checked yet	Not checked yet
Auto attendant	✓	✓
Mobile apps	Not checked yet	Not checked yet
International calling	Not checked yet	Not checked yet
Video conferencing	Not checked yet	Not checked yet
Specs
Number types	Not checked yet	Not checked yet
Our review
Pros	Combines calling, messaging, video meetings, and file sharing. Includes Auto-Receptionist, call groups, and configurable call handling. Connects with 300+ business integrations, including Salesforce and Slack.	Unlimited domestic calling with SMS and MMS from a business number Virtual receptionist features include customizable call menus Higher plans add call recording, voicemail transcription, and call groups
Cons	Essentials limits unlimited calling to the US and Canada. Automatic call recording and single sign-on start at Premium. Device status reports and alerts are exclusive to Ultimate.	Call recording and voicemail transcription are limited to Advanced Video meetings and team messaging require Premium or Advanced Feature availability and pricing vary by plan and contract terms
Our verdict	Avaya Cloud Office brings business phone service together with team messaging, file sharing, video meetings, conferencing, and call management. It is aimed at organizations with office, remote, or mobile workers that want those… Read the review →	Vonage Business Communications brings business calling, SMS and MMS, voicemail, video meetings, team messaging, and virtual receptionist functions into a cloud-based service. It is aimed at businesses that want calling alongside messaging… Read the review →

Strengths and trade-offs

• Avaya Cloud Office — where it wins

  • Combines calling, messaging, video meetings, and file sharing.
  • Includes Auto-Receptionist, call groups, and configurable call handling.
  • Connects with 300+ business integrations, including Salesforce and Slack.

  Where it doesn't

  • Essentials limits unlimited calling to the US and Canada.
  • Automatic call recording and single sign-on start at Premium.
  • Device status reports and alerts are exclusive to Ultimate.

• Vonage Business Communications — where it wins

  • Unlimited domestic calling with SMS and MMS from a business number
  • Virtual receptionist features include customizable call menus
  • Higher plans add call recording, voicemail transcription, and call groups

  Where it doesn't

  • Call recording and voicemail transcription are limited to Advanced
  • Video meetings and team messaging require Premium or Advanced
  • Feature availability and pricing vary by plan and contract terms

• AOAvaya Cloud Office9.0/10 · Paid

  Business telephony with messaging, meetings, call management, and integrations in one service.

  Visit AvayaFull verdict →
• Vonage Business Communications8.8/10 · Paid

  Combines business calling, messaging, meetings, voicemail, and call management in one service.

  Visit VonageFull verdict →