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Head-to-head · Cloud Telephony Solutions

Avaya Cloud Office vs CallHippo

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Avaya Cloud Office #4 in Cloud Telephony Solutions 9.0/10 Paid ✓ 1 of 5 features Visit Avaya
CallHippo #7 in Cloud Telephony Solutions 8.7/10 10-day trial Free trial✓ 1 of 5 features Visit CallHippo

Avaya Cloud Office leads on 0 checks, CallHippo on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAvaya Cloud Office · 9.0/10
  • Free trialonly CallHippo

Avaya Cloud Office scores higher on our rubric for cloud telephony solutions: 9.0 against 8.7 out of 10; our editors rank them #4 and #7.

Avaya Cloud Office is the better fit for businesses wanting telephony plus collaboration tools. CallHippo is the better fit for teams needing international numbers and flexible access.

  • Avaya Cloud Office fits best

    Businesses wanting telephony plus collaboration tools

  • CallHippo fits best

    Teams needing international numbers and flexible access

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Avaya Cloud Office 9.0/10 Visit ↗ CallHippo 8.7/10 Visit ↗
At a glance
Editor score 9.0 8.7
Ranking #4 in Cloud Telephony Solutions #7 in Cloud Telephony Solutions
Best for Businesses wanting telephony plus collaboration tools Teams needing international numbers and flexible access
Pricing model Paid Paid
Starting price — $18/user/mo
Free plan — —
Free trial — 10 days
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile, Browser extension
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android, Chrome extension
Support Docs · 24/7 Email, Live chat · 24/7
Compliance SOC 2 SOC 2, GDPR, HIPAA, 2FA
Integrations 300+ integrations 50+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Avaya Cloud Office 1/5 · CallHippo 1/5
Call recording Not checked yet Not checked yet
Auto attendant ✓ ✓
Mobile apps Not checked yet Not checked yet
International calling Not checked yet Not checked yet
Video conferencing Not checked yet Not checked yet
Specs
Number types Not checked yet Not checked yet
Our review
Pros
  • Combines calling, messaging, video meetings, and file sharing.
  • Includes Auto-Receptionist, call groups, and configurable call handling.
  • Connects with 300+ business integrations, including Salesforce and Slack.
  • Virtual business numbers are available in more than 150 countries.
  • Web, desktop, mobile, and Chrome access supports flexible calling.
  • Higher plans add transcription, CRM integrations, and advanced routing.
Cons
  • Essentials limits unlimited calling to the US and Canada.
  • Automatic call recording and single sign-on start at Premium.
  • Device status reports and alerts are exclusive to Ultimate.
  • Starter limits US/CA calling to 1,000 minutes per user.
  • Advanced routing features are reserved for the Ultimate plan.
  • Enterprise requires a minimum of 50 users.
Our verdict

Avaya Cloud Office brings business phone service together with team messaging, file sharing, video meetings, conferencing, and call management. It is aimed at organizations with office, remote, or mobile workers that want those…

Read the review →

CallHippo is a cloud-based business phone system for small businesses and growing teams that need internet calling, messaging, and business numbers across markets. It combines call forwarding, voicemail, recording, IVR, analytics, and AI…

Read the review →
  1. Avaya Cloud OfficeCloud Telephony Solutions 9.0Paid
  2. CallHippoCloud Telephony Solutions 8.710-day trial

Strengths and trade-offs

  • Avaya Cloud Office — where it wins

    • Combines calling, messaging, video meetings, and file sharing.
    • Includes Auto-Receptionist, call groups, and configurable call handling.
    • Connects with 300+ business integrations, including Salesforce and Slack.

    Where it doesn't

    • Essentials limits unlimited calling to the US and Canada.
    • Automatic call recording and single sign-on start at Premium.
    • Device status reports and alerts are exclusive to Ultimate.

  • CallHippo — where it wins

    • Virtual business numbers are available in more than 150 countries.
    • Web, desktop, mobile, and Chrome access supports flexible calling.
    • Higher plans add transcription, CRM integrations, and advanced routing.

    Where it doesn't

    • Starter limits US/CA calling to 1,000 minutes per user.
    • Advanced routing features are reserved for the Ultimate plan.
    • Enterprise requires a minimum of 50 users.
  • Avaya Cloud Office9.0/10 · Paid

    Business telephony with messaging, meetings, call management, and integrations in one service.

    Visit AvayaFull verdict →
  • CallHippo8.7/10 · 10-day trial

    A flexible cloud phone system for teams that need international numbers and routing.

    Visit CallHippoFull verdict →

More comparisons

All cloud telephony solutions comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update