Zoom Phone vs Vonage Business Communications

Zoom Phone9.1Visit Vonage Business Communications8.8Visit

Higher score Zoom Phone #3 in Cloud Telephony Solutions 9.1/10 Paid ✓ 1 of 5 features Visit Zoom Phone

vs

Vonage Business Communications #6 in Cloud Telephony Solutions 8.8/10 Paid ✓ 1 of 5 features Visit Vonage

• Zoom Phone fits best

  Teams needing business calling and global routing

• Vonage Business Communications fits best

  Businesses wanting calling with messaging and meetings

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Side by side

Feature	Zoom Phone 9.1/10 Visit ↗	Vonage Business Communications 8.8/10 Visit ↗
At a glance
Editor score	9.1	8.8
Ranking	#3 in Cloud Telephony Solutions	#6 in Cloud Telephony Solutions
Best for	Teams needing business calling and global routing	Businesses wanting calling with messaging and meetings
Pricing model	Paid	Paid
Starting price	$10/user/mo	—
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile, Browser extension
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, iOS, Android, Chrome extension
Support	Phone, Community, Docs	Phone, Live chat, Tickets, Community, Docs
Compliance	SOC 2, HIPAA	ISO 27001, PCI DSS
Integrations	7 integrations	50+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoom Phone 1/5 · Vonage Business Communications 1/5
Call recording	Not checked yet	Not checked yet
Auto attendant	✓	✓
Mobile apps	Not checked yet	Not checked yet
International calling	Not checked yet	Not checked yet
Video conferencing	Not checked yet	Not checked yet
Specs
Number types	Not checked yet	Not checked yet
Our review
Pros	Multi-level auto attendants, queues, and automatic call distribution Call monitoring includes whisper, barge, and takeover Global Select includes local PSTN service in 40+ countries and territories	Unlimited domestic calling with SMS and MMS from a business number Virtual receptionist features include customizable call menus Higher plans add call recording, voicemail transcription, and call groups
Cons	Metered calling is the entry plan, not unlimited calling North America unlimited calling costs $15 per user monthly Global Select costs $20 per user monthly and targets global calling needs	Call recording and voicemail transcription are limited to Advanced Video meetings and team messaging require Premium or Advanced Feature availability and pricing vary by plan and contract terms
Our verdict	Zoom Phone is a cloud-based business phone system for organizations that need internet calling, business numbers, and controls for routing calls. It combines desktop and mobile apps with voicemail transcription, recording, auto attendants,… Read the review →	Vonage Business Communications brings business calling, SMS and MMS, voicemail, video meetings, team messaging, and virtual receptionist functions into a cloud-based service. It is aimed at businesses that want calling alongside messaging… Read the review →

Strengths and trade-offs

• Zoom Phone — where it wins

  • Multi-level auto attendants, queues, and automatic call distribution
  • Call monitoring includes whisper, barge, and takeover
  • Global Select includes local PSTN service in 40+ countries and territories

  Where it doesn't

  • Metered calling is the entry plan, not unlimited calling
  • North America unlimited calling costs $15 per user monthly
  • Global Select costs $20 per user monthly and targets global calling needs

• Vonage Business Communications — where it wins

  • Unlimited domestic calling with SMS and MMS from a business number
  • Virtual receptionist features include customizable call menus
  • Higher plans add call recording, voicemail transcription, and call groups

  Where it doesn't

  • Call recording and voicemail transcription are limited to Advanced
  • Video meetings and team messaging require Premium or Advanced
  • Feature availability and pricing vary by plan and contract terms

• Zoom Phone9.1/10 · Paid

  Zoom Phone pairs business calling and call controls with plans from $10 per user monthly.

  Visit Zoom PhoneFull verdict →
• Vonage Business Communications8.8/10 · Paid

  Combines business calling, messaging, meetings, voicemail, and call management in one service.

  Visit VonageFull verdict →