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Head-to-head · Customer Experience Analytics Software

Quantum Metric vs Fullstory

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Quantum Metric #6 in Customer Experience Analytics Software 8.6/10 Pricing on request ✓ 0 of 4 features Visit Quantum Metric
Fullstory #7 in Customer Experience Analytics Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 0 of 4 features Visit Fullstory

Quantum Metric leads on 0 checks, Fullstory on 1, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreQuantum Metric · 8.6/10
  • Free planonly Fullstory
  • Free trialonly Fullstory

Quantum Metric scores higher on our rubric for customer experience analytics software: 8.6 against 8.5 out of 10; our editors rank them #6 and #7.

Fullstory offers free plan; Quantum Metric doesn't.

Quantum Metric is the better fit for enterprise digital teams measuring business impact. Fullstory is the better fit for teams wanting accessible digital behavior analytics.

  • Quantum Metric fits best

    Enterprise digital teams measuring business impact

  • Fullstory fits best

    Teams wanting accessible digital behavior analytics

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Side by side

Feature Quantum Metric 8.6/10 Visit ↗ Fullstory 8.5/10 Visit ↗
At a glance
Editor score 8.6 8.5
Ranking #6 in Customer Experience Analytics Software #7 in Customer Experience Analytics Software
Best for Enterprise digital teams measuring business impact Teams wanting accessible digital behavior analytics
Pricing model Paid Free plan + paid
Starting price — —
Free plan — ✓ (best)
Free trial — 14 days
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Tickets Email, Community, Docs
Compliance SOC 2, ISO 27001, GDPR SOC 2, ISO 27001, GDPR, SSO/SAML
Integrations 9 integrations 18 integrations
Built for Enterprise Solo, Small business, Mid-market, Enterprise
Features Quantum Metric 0/4 · Fullstory 0/4
Sentiment analysis Not checked yet Not checked yet
Journey analysis Not checked yet Not checked yet
Interaction analytics Not checked yet Not checked yet
Text analytics Not checked yet Not checked yet
Specs
Feedback channels Not checked yet Not checked yet
Data retention Not checked yet Not checked yet
Our review
Pros
  • Combines replay, funnels, cohorts, heatmaps, alerts, and journey analysis
  • Covers web, iOS, Android, Chrome extensions, and API access
  • Felix AI adds session summaries and agentic anomaly investigation
  • Free plan includes 30,000 sessions per month and 12 months of replay retention
  • Combines replay, heatmaps, funnels, journeys and product analytics
  • Supports web, iOS, Android, APIs and privacy controls
Cons
  • Enterprise pricing requires contact with sales
  • Plans are customized around properties, volume, add-ons, and services
  • Several capabilities are optional add-ons rather than core features
  • Paid plan pricing is request-based
  • Paid session limits and recording retention vary by plan
  • Advanced mobile analytics is an add-on
Our verdict

Quantum Metric is an enterprise digital analytics platform for organizations managing websites, mobile applications, and other digital touchpoints. It is designed for product, analytics, UX, engineering, marketing, customer experience, and…

Read the review →

Fullstory is a behavioral analytics platform for product, marketing, engineering, and customer-experience teams. It captures interactions across websites and mobile applications, then brings together session replay, click maps, scroll…

Read the review →
  1. Quantum MetricCustomer Experience Analytics Software 8.6Pricing on request
  2. FullstoryCustomer Experience Analytics Software 8.5Free plan · 14-day trial

Strengths and trade-offs

  • Quantum Metric — where it wins

    • Combines replay, funnels, cohorts, heatmaps, alerts, and journey analysis
    • Covers web, iOS, Android, Chrome extensions, and API access
    • Felix AI adds session summaries and agentic anomaly investigation

    Where it doesn't

    • Enterprise pricing requires contact with sales
    • Plans are customized around properties, volume, add-ons, and services
    • Several capabilities are optional add-ons rather than core features

  • Fullstory — where it wins

    • Free plan includes 30,000 sessions per month and 12 months of replay retention
    • Combines replay, heatmaps, funnels, journeys and product analytics
    • Supports web, iOS, Android, APIs and privacy controls

    Where it doesn't

    • Paid plan pricing is request-based
    • Paid session limits and recording retention vary by plan
    • Advanced mobile analytics is an add-on

More comparisons

All customer experience analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update