Pandora ITSM vs EasyVista Service Manager

PIPandora ITSM8.4Visit EasyVista Service Manager7.0Visit

Higher score PI Pandora ITSM #4 in IT Change Management Software 8.4/10 Free plan · 30-day trial Free planFree trial✓ 5 of 6 features Visit Pandora ITSM

vs

EasyVista Service Manager #21 in IT Change Management Software 7.0/10 Pricing on request ✓ 0 of 6 features Visit EasyVista

• Pandora ITSM fits best

  Budget-conscious teams needing dedicated change workflows

• EasyVista Service Manager fits best

  Organizations wanting AI-enabled enterprise ITSM

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Side by side

Feature	PIPandora ITSM 8.4/10 Visit ↗	EasyVista Service Manager 7.0/10 Visit ↗
At a glance
Editor score	8.4	7.0
Ranking	#4 in IT Change Management Software	#21 in IT Change Management Software
Best for	Budget-conscious teams needing dedicated change workflows	Organizations wanting AI-enabled enterprise ITSM
Pricing model	Free plan + paid	Paid
Starting price	—	—
Free plan	✓ (best)	—
Free trial	30 days	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Support	Community, Docs · 24/7	Docs
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Pandora ITSM 5/6 · EasyVista Service Manager 0/6
Risk assessment	✓ (best)	Not checked yet
Approval workflows	✓ (best)	Not checked yet
Change calendar	Not checked yet	Not checked yet
Emergency changes	✓ (best)	Not checked yet
Change audit trail	✓ (best)	Not checked yet
CMDB linking	✓ (best)	Not checked yet
Our review
Pros	Free forever on-premise plan with Manager and Regular user allowances Detailed risk, impact, approval, scheduling and closure workflows Links changes with inventory objects, projects, tasks and tickets	Combines change, release, CMDB, dependency mapping, and service-level management No-code workflows and AI-driven automation support configurable IT operations Integrates with Teams, Slack, Jira Service Management, Splunk, Datadog, and more
Cons	The free on-premise plan is limited to 2 Manager and 10 Regular users SaaS uses yearly subscription payment and a 5-user license structure Scheduling centers on tasks and dates rather than a dedicated change calendar	Pricing requires a sales quote before plan costs can be assessed Its broad ITSM and ITOM scope may exceed a narrow service-desk brief It is proprietary rather than open-source software
Our verdict	Pandora ITSM is an IT service management platform for support and technical teams that need structured change control. Its module supports change requests with templates, teams, types, priorities, risk, impact and administrator fields.… Read the review →	EasyVista Service Manager is an IT service management platform for organizations managing incidents, requests, changes, assets, workflows, and service operations in one system. It is aimed at enterprise IT teams, service desks, and… Read the review →

Strengths and trade-offs

• Pandora ITSM — where it wins

  • Free forever on-premise plan with Manager and Regular user allowances
  • Detailed risk, impact, approval, scheduling and closure workflows
  • Links changes with inventory objects, projects, tasks and tickets

  Where it doesn't

  • The free on-premise plan is limited to 2 Manager and 10 Regular users
  • SaaS uses yearly subscription payment and a 5-user license structure
  • Scheduling centers on tasks and dates rather than a dedicated change calendar

• EasyVista Service Manager — where it wins

  • Combines change, release, CMDB, dependency mapping, and service-level management
  • No-code workflows and AI-driven automation support configurable IT operations
  • Integrates with Teams, Slack, Jira Service Management, Splunk, Datadog, and more

  Where it doesn't

  • Pricing requires a sales quote before plan costs can be assessed
  • Its broad ITSM and ITOM scope may exceed a narrow service-desk brief
  • It is proprietary rather than open-source software

• PIPandora ITSM8.4/10 · Free plan · 30-day trial

  A focused change-management option with a generous free on-premise plan.

  Visit Pandora ITSMFull verdict →
• EasyVista Service Manager7.0/10 · Pricing on request

  A broad enterprise ITSM platform combining change control, CMDB, automation, and service operations.

  Visit EasyVistaFull verdict →