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Head-to-head · Inside Sales Software

Outreach vs Close

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Outreach #1 in Inside Sales Software 8.9/10 Pricing on request ✓ 0 of 5 features Visit Outreach
Close #5 in Inside Sales Software 8.5/10 14-day trial Free trial✓ 1 of 5 features Visit Close

Outreach leads on 0 checks, Close on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOutreach · 8.9/10
  • Free trialonly Close
  • Most featuresClose · 1 of 5

Outreach scores higher on our rubric for inside sales software: 8.9 against 8.5 out of 10; our editors rank them #1 and #5.

Outreach is the better fit for mid-market and enterprise sales engagement teams. Close is the better fit for small teams wanting an affordable calling CRM.

  • Outreach fits best

    Mid-market and enterprise sales engagement teams

  • Close fits best

    Small teams wanting an affordable calling CRM

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Outreach 8.9/10 Visit ↗ Close 8.5/10 Visit ↗
At a glance
Editor score 8.9 8.5
Ranking #1 in Inside Sales Software #5 in Inside Sales Software
Best for Mid-market and enterprise sales engagement teams Small teams wanting an affordable calling CRM
Pricing model Paid Paid
Starting price — $9/user/mo
Free plan — —
Free trial — 14 days
Deployment Cloud Cloud, Desktop, Mobile
Platforms Web Web, Windows, macOS, iOS, Android
Support Tickets, Docs Email, Phone, Community, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML SOC 2, GDPR, 2FA
Integrations 8 integrations 100+ integrations
Built for Mid-market, Enterprise Solo, Small business, Mid-market
Features Outreach 0/5 · Close 1/5
Power dialer Not checked yet Not checked yet
Sales engagement Not checked yet Not checked yet
Lead routing Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Email sync Not checked yet ✓ (best)
Specs
Outreach channels Not checked yet Not checked yet
Our review
Pros
  • Combines multichannel sequences with calling, scheduling, and CRM sync
  • Adds conversation intelligence, coaching, deal management, and forecasting
  • Published plans span sales execution through revenue orchestration
  • Built-in calling, SMS, email sync and pipeline management
  • Automated workflows with email, call, SMS and task steps
  • Web, desktop and mobile apps with API access
Cons
  • Pricing requires contacting sales rather than choosing from public rates
  • The breadth may exceed the needs of teams focused only on outbound sequences
  • Some capabilities, such as forecasting and advanced agents, are plan-specific
  • No free plan; advanced controls require higher-priced tiers
  • Telephony usage and AI credits may be billed separately
  • Predictive dialing and live coaching start on Scale
Our verdict

Outreach brings prospect engagement and revenue workflows into one cloud platform, with web and API access. Its feature set spans multichannel sequences, email templates and playbooks, click-to-call, meeting scheduling, CRM…

Read the review →

Close is a sales CRM for founders, solo representatives and sales teams. It combines lead and contact management with opportunity pipelines, two-way email synchronization, built-in calling and SMS, reporting, forms, task management and…

Read the review →
  1. OutreachInside Sales Software 8.9Pricing on request
  2. CloseInside Sales Software 8.514-day trial

Strengths and trade-offs

  • Outreach — where it wins

    • Combines multichannel sequences with calling, scheduling, and CRM sync
    • Adds conversation intelligence, coaching, deal management, and forecasting
    • Published plans span sales execution through revenue orchestration

    Where it doesn't

    • Pricing requires contacting sales rather than choosing from public rates
    • The breadth may exceed the needs of teams focused only on outbound sequences
    • Some capabilities, such as forecasting and advanced agents, are plan-specific

  • Close — where it wins

    • Built-in calling, SMS, email sync and pipeline management
    • Automated workflows with email, call, SMS and task steps
    • Web, desktop and mobile apps with API access

    Where it doesn't

    • No free plan; advanced controls require higher-priced tiers
    • Telephony usage and AI credits may be billed separately
    • Predictive dialing and live coaching start on Scale
  • Outreach8.9/10 · Pricing on request

    A broad sales engagement and revenue platform for teams that need more than outbound sequences.

    Visit OutreachFull verdict →
  • Close8.5/10 · 14-day trial

    A calling-first CRM for small teams, with advanced controls reserved for higher tiers.

    Visit CloseFull verdict →

More comparisons

All inside sales software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update