OpsYnt ITSM vs InvGate Service Desk

OpsYnt ITSM9.0Visit InvGate Service Desk8.3Visit

Higher score OpsYnt ITSM #3 in IT Problem Management Software 9.0/10 30-day trial Free trial✓ 5 of 5 features Visit OpsYnt

vs

InvGate Service Desk #10 in IT Problem Management Software 8.3/10 30-day trial Free trial✓ 5 of 5 features Visit InvGate

• OpsYnt ITSM fits best

  Broad cloud ITSM with problem-management depth

• InvGate Service Desk fits best

  Teams wanting AI-assisted recurring-problem detection

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	OpsYnt ITSM 9.0/10 Visit ↗	InvGate Service Desk 8.3/10 Visit ↗
At a glance
Editor score	9.0	8.3
Ranking	#3 in IT Problem Management Software	#10 in IT Problem Management Software
Best for	Broad cloud ITSM with problem-management depth	Teams wanting AI-assisted recurring-problem detection
Pricing model	Paid	Paid
Starting price	—	$500/user/yr
Free plan	—	—
Free trial	30 days	30 days
Free trial length	30 days · no card needed	30 days · no card needed
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Support	Email, Community	Email, Live chat, Phone, Tickets · 24/7
Compliance	GDPR, HIPAA, SSO/SAML, 2FA	ISO 27001, SOC 2, GDPR, SSO/SAML
Integrations	6 integrations	19 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features OpsYnt ITSM 5/5 · InvGate Service Desk 5/5
Root-cause analysis	✓	✓
Known-error database	✓	✓
Workaround tracking	✓	✓
Incident linking	✓	✓
Permanent-fix tracking	✓	✓
Specs
Deployment options	Cloud	Not checked yet
Our review
Pros	Root-cause, known-error, workaround, and permanent-fix workflows CMDB, change management, catalog, SLA, and knowledge capabilities Web, iOS, Android, API, and integrations with Teams, Slack, and identity tools	Links incidents to problem records and tracks corrective resolutions Documents root causes, workarounds, known errors, and knowledge Connects with Microsoft, Slack, Jira, Salesforce, SAP, and Zapier
Cons	Problem management starts at the Business plan Paid pricing details vary by plan and are not summarized here Advanced identity, audit, uptime, and deployment options require Enterprise	No free plan is available Starter is limited to 5 agents Pro pricing scales at $500 per agent per year
Our verdict	OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared-service teams. It combines incident, problem, change, request, asset, configuration, knowledge, SLA, reporting, and employee… Read the review →	InvGate Service Desk is an IT service management and enterprise service management platform for mid-market and enterprise organizations. It combines ticket management, a self-service portal, knowledge management, workflow automation,… Read the review →

Strengths and trade-offs

• OpsYnt ITSM — where it wins

  • Root-cause, known-error, workaround, and permanent-fix workflows
  • CMDB, change management, catalog, SLA, and knowledge capabilities
  • Web, iOS, Android, API, and integrations with Teams, Slack, and identity tools

  Where it doesn't

  • Problem management starts at the Business plan
  • Paid pricing details vary by plan and are not summarized here
  • Advanced identity, audit, uptime, and deployment options require Enterprise

• InvGate Service Desk — where it wins

  • Links incidents to problem records and tracks corrective resolutions
  • Documents root causes, workarounds, known errors, and knowledge
  • Connects with Microsoft, Slack, Jira, Salesforce, SAP, and Zapier

  Where it doesn't

  • No free plan is available
  • Starter is limited to 5 agents
  • Pro pricing scales at $500 per agent per year

• OpsYnt ITSM9.0/10 · 30-day trial

  A broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.

  Visit OpsYntFull verdict →
• InvGate Service Desk8.3/10 · 30-day trial

  A capable problem-management platform with strong integrations and a high entry price.

  Visit InvGateFull verdict →