Microsoft Power Automate vs ServiceNow Workflow Automation

Microsoft Power Automate9.3Visit SWServiceNow Workflow Automation8.8Visit

Higher score Microsoft Power Automate #1 in AI Business Process Automation Software 9.3/10 Free plan · 30-day trial Free planFree trial✓ 0 of 4 features View Power Automate

vs

SW ServiceNow Workflow Automation #5 in AI Business Process Automation Software 8.8/10 Pricing on request ✓ 3 of 4 features Visit ServiceNow

• Microsoft Power Automate fits best

  Microsoft-centric enterprise automation

• ServiceNow Workflow Automation fits best

  Enterprise service-workflow automation

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Side by side

Feature	Microsoft Power Automate 9.3/10 Visit ↗	SWServiceNow Workflow Automation 8.8/10 Visit ↗
At a glance
Editor score	9.3	8.8
Ranking	#1 in AI Business Process Automation Software	#5 in AI Business Process Automation Software
Best for	Microsoft-centric enterprise automation	Enterprise service-workflow automation
Pricing model	Free plan + paid	Paid
Starting price	$15/user/mo	Pricing on request
Free plan	✓ (best)	Not checked yet
Free trial	30 days	—
Deployment	Cloud, Desktop	Cloud
Platforms	Web, Windows	Web
Support	Community, Docs	Community, Docs
Integrations	8 integrations	3 integrations
Built for	Mid-market, Enterprise	Enterprise, Mid-market
Features Microsoft Power Automate 0/4 · ServiceNow Workflow Automation 3/4
Document extraction	Not checked yet	✓ (best)
AI decision routing	Not checked yet	✓ (best)
Response drafting	Not checked yet	Not checked yet
Human approval steps	Not checked yet	✓ (best)
Specs
Deployment options	Not checked yet	Cloud
Included workflow runs	Not checked yet	Not checked yet
Our review
Pros	Cloud and desktop automation with attended and unattended RPA Connectors for Microsoft 365, Salesforce, SAP, and custom APIs AI assistance, process mining, approvals, monitoring, and governance	Low-code and natural-language workflow creation with Flow Designer RPA, document extraction, approvals, and decision routing in one platform API integrations, monitoring, process mining, analytics, and agentic playbooks
Cons	Desktop automation is focused on Windows applications Unattended automation starts at $150 per bot monthly Standalone iOS and Android app support ended August 31, 2026	Pricing requires contacting sales and requesting a demo Document Intelligence and Now Assist may require separate activation or licensing Cloud deployment only; no on-premises option is listed
Our verdict	Microsoft Power Automate is a low-code platform for automating cloud workflows, desktop tasks, approvals, and broader business processes. It suits mid-market and enterprise organizations that need to connect Microsoft 365, cloud services,… Read the review →	ServiceNow Workflow Automation is a cloud platform for designing, running, monitoring, and improving multi-step processes across departments, applications, and systems. It is aimed at enterprise and mid-market organizations that need… Read the review →

Strengths and trade-offs

• Microsoft Power Automate — where it wins

  • Cloud and desktop automation with attended and unattended RPA
  • Connectors for Microsoft 365, Salesforce, SAP, and custom APIs
  • AI assistance, process mining, approvals, monitoring, and governance

  Where it doesn't

  • Desktop automation is focused on Windows applications
  • Unattended automation starts at $150 per bot monthly
  • Standalone iOS and Android app support ended August 31, 2026

• ServiceNow Workflow Automation — where it wins

  • Low-code and natural-language workflow creation with Flow Designer
  • RPA, document extraction, approvals, and decision routing in one platform
  • API integrations, monitoring, process mining, analytics, and agentic playbooks

  Where it doesn't

  • Pricing requires contacting sales and requesting a demo
  • Document Intelligence and Now Assist may require separate activation or licensing
  • Cloud deployment only; no on-premises option is listed

• Microsoft Power Automate9.3/10 · Free plan · 30-day trial

  A Microsoft-centered automation suite spanning cloud flows, desktop RPA, mining, and governance.

  View Power AutomateFull verdict →
• SWServiceNow Workflow Automation8.8/10 · Pricing on request

  Enterprise teams get low-code, AI-assisted workflow automation with approvals, analytics, and integrations.

  Visit ServiceNowFull verdict →