ServiceNow Workflow Automation vs UiPath Agent Builder

SWServiceNow Workflow Automation8.8Visit UiPath Agent Builder8.7Visit

Higher score SW ServiceNow Workflow Automation #5 in AI Business Process Automation Software 8.8/10 Pricing on request ✓ 3 of 4 features Visit ServiceNow

vs

UiPath Agent Builder #6 in AI Business Process Automation Software 8.7/10 Free plan · 60-day trial Free planFree trial✓ 1 of 4 features Visit UiPath

• ServiceNow Workflow Automation fits best

  Enterprise service-workflow automation

• UiPath Agent Builder fits best

  Teams building governed AI agents

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Side by side

Feature	SWServiceNow Workflow Automation 8.8/10 Visit ↗	UiPath Agent Builder 8.7/10 Visit ↗
At a glance
Editor score	8.8	8.7
Ranking	#5 in AI Business Process Automation Software	#6 in AI Business Process Automation Software
Best for	Enterprise service-workflow automation	Teams building governed AI agents
Pricing model	Paid	Free plan + paid
Starting price	Pricing on request	$25/mo
Free plan	Not checked yet	✓ (best)
Free trial	—	60 days
Deployment	Cloud	Cloud
Platforms	Web	Web
Integrations	3 integrations	6 integrations
Features ServiceNow Workflow Automation 3/4 · UiPath Agent Builder 1/4
Document extraction	✓ (best)	Not checked yet
AI decision routing	✓ (best)	Not checked yet
Response drafting	Not checked yet	Not checked yet
Human approval steps	✓	✓
Specs
Deployment options	Cloud	Not checked yet
Included workflow runs	Not checked yet	Not checked yet
Our review
Pros	Low-code and natural-language workflow creation with Flow Designer RPA, document extraction, approvals, and decision routing in one platform API integrations, monitoring, process mining, analytics, and agentic playbooks	Low-code agent design with prompts, tools, grounding, and evaluations Connects API, RPA, Integration Service, MCP, and human workflows Guardrails, confirmations, audit logs, and Action Center escalation
Cons	Pricing requires contacting sales and requesting a demo Document Intelligence and Now Assist may require separate activation or licensing Cloud deployment only; no on-premises option is listed	Advanced agent execution entitlements vary by licensing model Basic limits agentic automation capabilities Web-only access may not suit teams requiring a desktop builder
Our verdict	ServiceNow Workflow Automation is a cloud platform for designing, running, monitoring, and improving multi-step processes across departments, applications, and systems. It is aimed at enterprise and mid-market organizations that need… Read the review →	UiPath Agent Builder is a low-code development experience in UiPath Studio Web for creating and deploying conversational AI agents. It suits teams that need governed agents connected to business processes, knowledge, documents, and people.… Read the review →

Strengths and trade-offs

• ServiceNow Workflow Automation — where it wins

  • Low-code and natural-language workflow creation with Flow Designer
  • RPA, document extraction, approvals, and decision routing in one platform
  • API integrations, monitoring, process mining, analytics, and agentic playbooks

  Where it doesn't

  • Pricing requires contacting sales and requesting a demo
  • Document Intelligence and Now Assist may require separate activation or licensing
  • Cloud deployment only; no on-premises option is listed

• UiPath Agent Builder — where it wins

  • Low-code agent design with prompts, tools, grounding, and evaluations
  • Connects API, RPA, Integration Service, MCP, and human workflows
  • Guardrails, confirmations, audit logs, and Action Center escalation

  Where it doesn't

  • Advanced agent execution entitlements vary by licensing model
  • Basic limits agentic automation capabilities
  • Web-only access may not suit teams requiring a desktop builder

• SWServiceNow Workflow Automation8.8/10 · Pricing on request

  Enterprise teams get low-code, AI-assisted workflow automation with approvals, analytics, and integrations.

  Visit ServiceNowFull verdict →
• UiPath Agent Builder8.7/10 · Free plan · 60-day trial

  Governed agent building with RPA, APIs, grounding, guardrails, and human escalation.

  Visit UiPathFull verdict →