Make vs ServiceNow Workflow Automation

Make9.0Visit SWServiceNow Workflow Automation8.8Visit

Higher score Make #3 in AI Business Process Automation Software 9.0/10 Free plan Free plan✓ 0 of 4 features Visit Make

vs

SW ServiceNow Workflow Automation #5 in AI Business Process Automation Software 8.8/10 Pricing on request ✓ 3 of 4 features Visit ServiceNow

• Make fits best

  Affordable visual multi-app automation

• ServiceNow Workflow Automation fits best

  Enterprise service-workflow automation

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Side by side

Feature	Make 9.0/10 Visit ↗	SWServiceNow Workflow Automation 8.8/10 Visit ↗
At a glance
Editor score	9.0	8.8
Ranking	#3 in AI Business Process Automation Software	#5 in AI Business Process Automation Software
Best for	Affordable visual multi-app automation	Enterprise service-workflow automation
Pricing model	Free plan + paid	Paid
Starting price	—	Pricing on request
Free plan	✓ (best)	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Community, Docs · 24/7	Community, Docs
Integrations	3,000+ integrations	3 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Enterprise, Mid-market
Features Make 0/4 · ServiceNow Workflow Automation 3/4
Document extraction	Not checked yet	✓ (best)
AI decision routing	Not checked yet	✓ (best)
Response drafting	Not checked yet	Not checked yet
Human approval steps	Not checked yet	✓ (best)
Specs
Deployment options	Not checked yet	Cloud
Included workflow runs	Not checked yet	Not checked yet
Our review
Pros	3,000+ app integrations plus custom apps and API endpoints Routers, filters, webhooks, schedules, and multi-module scenarios Execution logs, monitoring, AI agents, and AI workflow tools	Low-code and natural-language workflow creation with Flow Designer RPA, document extraction, approvals, and decision routing in one platform API integrations, monitoring, process mining, analytics, and agentic playbooks
Cons	Free plan has a 15-minute minimum interval Advanced capabilities and enterprise support require higher tiers Cloud deployment only, with no open-source option	Pricing requires contacting sales and requesting a demo Document Intelligence and Now Assist may require separate activation or licensing Cloud deployment only; no on-premises option is listed
Our verdict	Make is a cloud-hosted visual workflow automation platform for businesses, teams, and developers. Its no-code builder connects applications, data sources, and AI models through configurable scenarios made from modules, routers, and… Read the review →	ServiceNow Workflow Automation is a cloud platform for designing, running, monitoring, and improving multi-step processes across departments, applications, and systems. It is aimed at enterprise and mid-market organizations that need… Read the review →

Strengths and trade-offs

• Make — where it wins

  • 3,000+ app integrations plus custom apps and API endpoints
  • Routers, filters, webhooks, schedules, and multi-module scenarios
  • Execution logs, monitoring, AI agents, and AI workflow tools

  Where it doesn't

  • Free plan has a 15-minute minimum interval
  • Advanced capabilities and enterprise support require higher tiers
  • Cloud deployment only, with no open-source option

• ServiceNow Workflow Automation — where it wins

  • Low-code and natural-language workflow creation with Flow Designer
  • RPA, document extraction, approvals, and decision routing in one platform
  • API integrations, monitoring, process mining, analytics, and agentic playbooks

  Where it doesn't

  • Pricing requires contacting sales and requesting a demo
  • Document Intelligence and Now Assist may require separate activation or licensing
  • Cloud deployment only; no on-premises option is listed

• Make9.0/10 · Free plan

  A visual, multi-app automation platform with branching, webhooks, monitoring, and AI tools.

  Visit MakeFull verdict →
• SWServiceNow Workflow Automation8.8/10 · Pricing on request

  Enterprise teams get low-code, AI-assisted workflow automation with approvals, analytics, and integrations.

  Visit ServiceNowFull verdict →