Microsoft Dynamics 365 Sales vs monday CRM

Microsoft Dynamics 365 Sales9.2Visit monday CRM8.5Visit

Higher score Microsoft Dynamics 365 Sales #2 in Customer Relationship Management - Midmarket Software 9.2/10 30-day trial Free trial✓ 0 of 3 features Visit Microsoft

vs

monday CRM #8 in Customer Relationship Management - Midmarket Software 8.5/10 14-day trial Free trial✓ 0 of 3 features Visit monday CRM

• Microsoft Dynamics 365 Sales fits best

  Midmarket sales teams in the Microsoft ecosystem

• monday CRM fits best

  Teams wanting flexible, visual CRM workflows

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Side by side

Feature	Microsoft Dynamics 365 Sales 9.2/10 Visit ↗	monday CRM 8.5/10 Visit ↗
At a glance
Editor score	9.2	8.5
Ranking	#2 in Customer Relationship Management - Midmarket Software	#8 in Customer Relationship Management - Midmarket Software
Best for	Midmarket sales teams in the Microsoft ecosystem	Teams wanting flexible, visual CRM workflows
Pricing model	Paid	Paid
Starting price	$65/user/mo	$12/seat/mo (best)
Free plan	—	—
Free trial	30 days	14 days
Free trial length	30 days	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Tickets, Community, Docs	Live chat, Community, Docs · 24/7
Integrations	10 integrations	200+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Microsoft Dynamics 365 Sales 0/3 · monday CRM 0/3
Sales automation	Not checked yet	Not checked yet
Workflow automation	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Specs
Sales pipelines	Not checked yet	Not checked yet
Reporting depth	Not checked yet	Not checked yet
Our review
Pros	Pipeline management, forecasting, dashboards, and predictive scoring Works with Microsoft 365, Exchange, Teams, and Power Platform tools Enterprise and Premium tiers add Copilot and sales intelligence	Configurable deal stages, dashboards, and sales forecasting Two-way Gmail and Outlook sync with email tracking No-code automations, AI features, quotes, and invoices
Cons	Professional starts at $65 per user per month with annual billing Advanced AI and sales intelligence require higher-priced tiers The free offering is a 30-day trial, not a permanent plan	No ongoing free plan; paid access is required after the trial Mass email, sequences, and AI features start at Pro Ultimate plan pricing is not specified here
Our verdict	Microsoft Dynamics 365 Sales brings account, contact, lead, and opportunity management together with a visual pipeline, forecasts, and dashboards. It is aimed at sales organizations that want those workflows connected to Microsoft tools,… Read the review →	monday CRM gives revenue teams a customizable workspace for organizing leads, contacts, accounts, deals, communications, tasks, and reporting. Its visual pipelines let teams configure deal stages, while dashboards support forecasting and… Read the review →

Strengths and trade-offs

• Microsoft Dynamics 365 Sales — where it wins

  • Pipeline management, forecasting, dashboards, and predictive scoring
  • Works with Microsoft 365, Exchange, Teams, and Power Platform tools
  • Enterprise and Premium tiers add Copilot and sales intelligence

  Where it doesn't

  • Professional starts at $65 per user per month with annual billing
  • Advanced AI and sales intelligence require higher-priced tiers
  • The free offering is a 30-day trial, not a permanent plan

• monday CRM — where it wins

  • Configurable deal stages, dashboards, and sales forecasting
  • Two-way Gmail and Outlook sync with email tracking
  • No-code automations, AI features, quotes, and invoices

  Where it doesn't

  • No ongoing free plan; paid access is required after the trial
  • Mass email, sequences, and AI features start at Pro
  • Ultimate plan pricing is not specified here

• Microsoft Dynamics 365 Sales9.2/10 · 30-day trial

  A Microsoft-connected sales CRM with escalating AI and customization tiers.

  Visit MicrosoftFull verdict →
• monday CRM8.5/10 · 14-day trial

  A configurable sales workspace with email sync, automation, forecasting, and AI features.

  Visit monday CRMFull verdict →