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Head-to-head · Customer Relationship Management - Midmarket Software

Freshsales vs monday CRM

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Freshsales #6 in Customer Relationship Management - Midmarket Software 8.7/10 Free plan · 21-day trial Free planFree trial✓ 0 of 3 features Visit Freshsales
monday CRM #8 in Customer Relationship Management - Midmarket Software 8.5/10 14-day trial Free trial✓ 0 of 3 features Visit monday CRM

Freshsales leads on 2 checks, monday CRM on 0, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshsales · 8.7/10
  • Lowest starting priceFreshsales · $9/user/mo
  • Free planonly Freshsales
  • Free trialboth

Freshsales scores higher on our rubric for customer relationship management - midmarket software: 8.7 against 8.5 out of 10; our editors rank them #6 and #8.

Freshsales offers free plan; monday CRM doesn't. Freshsales is cheaper to start at $9/user/mo against $12/user/mo.

Freshsales is the better fit for growing teams wanting affordable AI-enabled CRM. monday CRM is the better fit for teams wanting flexible, visual CRM workflows.

  • Freshsales fits best

    Growing teams wanting affordable AI-enabled CRM

  • monday CRM fits best

    Teams wanting flexible, visual CRM workflows

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Side by side

Feature Freshsales 8.7/10 Visit ↗ monday CRM 8.5/10 Visit ↗
At a glance
Editor score 8.7 8.5
Ranking #6 in Customer Relationship Management - Midmarket Software #8 in Customer Relationship Management - Midmarket Software
Best for Growing teams wanting affordable AI-enabled CRM Teams wanting flexible, visual CRM workflows
Pricing model Free plan + paid Paid
Starting price $9/user/mo (best) $12/seat/mo
Free plan ✓ (best) —
Free trial 21 days 14 days
Free trial length 21 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Phone, Community, Docs Live chat, Community, Docs · 24/7
Compliance SOC 2, ISO 27001, GDPR SOC 2, ISO 27001, GDPR, HIPAA
Integrations 100+ integrations 200+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Freshsales 0/3 · monday CRM 0/3
Sales automation Not checked yet Not checked yet
Workflow automation Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Specs
Sales pipelines Not checked yet Not checked yet
Reporting depth Not checked yet Not checked yet
Our review
Pros
  • Free plan supports CRM access for up to three users
  • Two-way Gmail and Microsoft 365 email sync with sales sequences
  • Freddy AI adds contact scoring and deal insights
  • Configurable deal stages, dashboards, and sales forecasting
  • Two-way Gmail and Outlook sync with email tracking
  • No-code automations, AI features, quotes, and invoices
Cons
  • Advanced controls require the Pro or Enterprise tiers
  • No 24/7 support channel is listed
  • Marketing automation is documented for Freshsales Suite, not standalone Freshsales
  • No ongoing free plan; paid access is required after the trial
  • Mass email, sequences, and AI features start at Pro
  • Ultimate plan pricing is not specified here
Our verdict

Freshsales is Freshworks’ cloud CRM for sales teams and growing businesses. It centralizes contacts, accounts, activities, communications, deals, pipelines, forecasting and reports, with access through web, iOS, Android and API…

Read the review →

monday CRM gives revenue teams a customizable workspace for organizing leads, contacts, accounts, deals, communications, tasks, and reporting. Its visual pipelines let teams configure deal stages, while dashboards support forecasting and…

Read the review →
  1. FreshsalesCustomer Relationship Management - Midmarket Software 8.7Free plan · 21-day trial
  2. monday CRMCustomer Relationship Management - Midmarket Software 8.514-day trial

Strengths and trade-offs

  • Freshsales — where it wins

    • Free plan supports CRM access for up to three users
    • Two-way Gmail and Microsoft 365 email sync with sales sequences
    • Freddy AI adds contact scoring and deal insights

    Where it doesn't

    • Advanced controls require the Pro or Enterprise tiers
    • No 24/7 support channel is listed
    • Marketing automation is documented for Freshsales Suite, not standalone Freshsales

  • monday CRM — where it wins

    • Configurable deal stages, dashboards, and sales forecasting
    • Two-way Gmail and Outlook sync with email tracking
    • No-code automations, AI features, quotes, and invoices

    Where it doesn't

    • No ongoing free plan; paid access is required after the trial
    • Mass email, sequences, and AI features start at Pro
    • Ultimate plan pricing is not specified here

More comparisons

All customer relationship management - midmarket software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update